Director of Resident Care

Milestone Retirement Communities; Stillwater (OK); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision (full-time)

401(k) with employer match

Generous PTO

Pet insurance

Perks at Work

Employee Assistance Program

Voluntary benefits options

Job summary

Milestone Retirement seeks a Director, Resident Care to lead clinical operations in our Assisted Living community. You will oversee resident care staff, ensure regulatory compliance, and maintain high-quality care and resident satisfaction.

You’ll collaborate with health services leadership, coordinate care plans, supervise staffing, and drive CQI initiatives while keeping residents and families informed and engaged.

Qualifications

• Associate’s or Bachelor’s degree strongly preferred in a related field.
• Minimum three years’ experience in Assisted Living; proven management experience required.
• Certified as Med Aide as required by state law; maintain current certification.
• Compassion for and desire to work with older adults.
• Proficiency in Microsoft Windows, Word, Excel, and Outlook preferred.
• Strong verbal and written communication skills.
• Ability to solve practical problems, manage budgets, and interpret instructions.
• Ability to effectively communicate with residents, families, staff, and vendors.
• Experience managing staff schedules, training, and performance.

Responsibilities

• Lead clinical operations and coordinate resident care in our Assisted Living community.
• Oversee resident care staff, ensure regulatory compliance, and maintain high-quality care and resident satisfaction.
• Communicate with residents, families, and staff to meet individual needs and participate in care conferences.
• Hire, train, schedule, and supervise Care Partners and activity staff; manage performance and coaching.
• Verify hours, manage staffing schedules, and ensure coverage within budget.
• Coordinate resident appointments and in-house ancillary services; maintain MAR reviews.
• Maintain resident records and ensure documentation compliance; participate in CQI activities.
• Promote safety, HIPAA/OSHA compliance, and effective teamwork across departments.

Skills

Communication skills

Problem solving

Budget management

Staff leadership

Education

Associate’s or Bachelor’s degree in a related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Windows

Job description

Why You’ll Love Working at Milestone

Milestone is one of the fastest-growing senior living operators, with 100+ years of combined industry and hospitality experience. We focus on teamwork, creativity, and making a real impact for our residents and staff.

Perks & Benefits

• Medical, Dental, Vision (full-time employees)
• 401(k) with employer match
• Generous PTO
• Pet insurance
• Perks at Work
• Employee Assistance Program
• Voluntary benefits options

About the Role

We’re seeking a Director, Resident Care to lead clinical operations and coordinate resident care in our Assisted Living community. Reporting to the Director, Health and Wellness or Executive Director, you’ll oversee resident care staff, ensure compliance with regulatory standards, and maintain high-quality care and resident satisfaction.

What You’ll Do

• Ensure all residents are evaluated prior to move-in and with changes in condition
• Communicate with residents, families, and staff to meet individual needs
• Participate in care conferences and update service plans accordingly
• Hire, train, schedule, and supervise Care Partners and activity staff
• Manage staff performance, provide coaching, and ensure compliance with HR guidelines
• Verify associate hours, manage staffing schedules, and ensure coverage within budget
• Assign and monitor resident health activities such as blood pressure and weight checks
• Monitor medication administration, conduct audits, and assist with medication management
• Observe residents’ health status and report significant changes to Director, Health and Wellness
• Conduct pre-move-in screenings and ensure all documentation is complete
• Perform ongoing assessments of resident physical and psycho-social needs
• Coordinate resident appointments and in-house ancillary services
• Maintain resident records, perform MAR reviews, and ensure compliance with documentation standards
• Participate in emergency response, community functions, and family events
• Provide guidance for the Activity Program and oversee inventory within budget
• Ensure Continuous Quality Improvement (CQI) activities are completed and compliance is maintained
• Maintain compliance with all local, state, and federal regulations including HIPAA, OSHA, and Blood Borne Pathogen Guidelines
• Promote a safe work environment and ensure staff adhere to safety standards
• Foster teamwork, take initiative, and support coworkers, residents, and visitors
• Perform other duties as assigned

What We’re Looking For

• Associate’s or Bachelor’s Degree strongly preferred in a related field
• Minimum three years’ experience in Assisted Living; proven management experience required
• Certified as Med Aide as required by state law; maintain current certification
• Compassion for and desire to work with older adults
• Proficiency in Microsoft Windows, Word, Excel, and Outlook preferred
• Strong verbal and written communication skills
• Ability to solve practical problems, manage budgets, and interpret instructions
• Ability to effectively communicate with residents, families, staff, and vendors
• Experience managing staff schedules, training, and performance

Physical Requirements

• Ability to stand, walk, sit, use hands, reach, stoop, kneel, crouch, climb, and balance
• Ability to talk, hear, and use vision effectively
• Occasional weekend, evening, or night work and on-call as needed
• Possible exposure to communicable diseases, blood-borne pathogens, latex, and other hazards
• Ability to lift and assist residents as needed, up to 50 lbs occasionally
• Frequent interaction with coworkers, residents, and vendors

Join Milestone to lead a dedicated resident care team, ensure high-quality care, and make a meaningful impact every day.

Milestone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.