Resident Care Coordinator Specialist

The Aspenwood Company; Houston (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

The Aspenwood Company in the Greater Houston Area seeks an experienced Resident Care Coordinator (RCC) Specialist who is dedicated, compassionate, and ready to enhance senior living. This role supports medication processes, staffing coordination, and resident care across shifts.

You will train new RCCs, collaborate with nurses, and ensure EMR accuracy and regulatory compliance while delivering compassionate care to residents in a busy community.

Qualifications

• High School diploma or GED required.
• 1–2 years of resident care experience in a senior living community.
• Delegated by a Registered Nurse for medication administration or Certified Medication Aide.
• Excellent communication and customer service skills.
• Understanding of HIPAA requirements.
• Willingness to travel and stay overnight at communities.

Responsibilities

• Perform audits to dispose of expired medications, identify refills, and ensure pharmacy follow-through.
• Orient and train new RCCs, RMAs, and RAs through mentoring and demonstration.
• Provide guidance to RMAs and RAs, ensuring adherence to policies and procedures.
• Assist with EMR training, order verification, and onboarding of new employees.
• Administer medications and treatments as prescribed, monitor responses, and adhere to infection control policies.
• Confer with residents' physicians regarding medication administration concerns.
• Maintain daily resident records, documenting medication distribution, health observations, and any changes.
• Ensure the cleanliness and organization of the medication supply room.
• Provide direct resident care following the Resident Assistant Job Description.
• Respond promptly to emergencies and resident requests, ensuring safety and support.
• Encourage teamwork through positive interactions with co-workers.
• Assist DRC with staffing, scheduling, and coverage.
• Coordinate assignments for RAs and RMAs, and manage daily staffing sheets.
• Help create staffing schedules and communicate changes.

Skills

Strong communication

Customer service

Problem solving

Attention to detail

HIPAA knowledge

Willingness to travel

Education

High School diploma or GED

Job description

Are you an experienced care professional with a passion for working with seniors? We have an outstanding opportunity for a Resident Care Coordinator (RCC) Specialist who is dedicated, compassionate, and ready to make a difference. If you're ready to bring your expertise and dedication to our community, and help us create a supportive and caring environment for our residents.

Location: Greater Houston Area

Pay Rate: $20.00/hr.

Primary Care Duties

• Perform audits to dispose of expired medications, identify refills, and ensure pharmacy follow-through. Report findings to the Director of Resident Care (DRC) or designee.
• Orient and train new RCCs, RMAs, and RAs through mentoring and demonstration.
• Provide guidance to RMAs and RAs, ensuring adherence to policies and procedures.
• Assist with electronic medical records (EMR) training, order verification, and onboarding of new employees.
• Administer medications and treatments as prescribed, monitor responses, and adhere to infection control policies.
• Confer with residents' physicians regarding medication administration concerns.
• Maintain daily resident records, documenting medication distribution, health observations, and any changes.
• Ensure the cleanliness and organization of the medication supply room.
• Provide direct resident care following the Resident Assistant Job Description.
• Respond promptly to emergencies and resident requests, ensuring safety and support.
• Encourage teamwork through positive interactions with co-workers.

Secondary Care Duties

• Assist the DRC in ensuring adequate staffing and covering scheduling gaps.
• Coordinate assignments for RAs and RMAs, and manage daily staffing sheets.
• Help create staffing schedules and communicate changes using the designated tool.
• Address staffing concerns related to PTO, call outs, and tardiness.
• Assist in developing service plans and assessments.
• Ensure shift reports are documented and communicated effectively.
• Ensure supplies are stocked and ready, completing inventory for re-orders.
• Assist in training and support of customer service, resolving concerns and requests.
• Take on additional assignments as needed.

Minimum Requirements

• High School diploma or GED required.
• 1-2 years of prior resident care experience in a senior living community.
• Delegated by a Registered Nurse for medication administration or Certified Medication Aide.
• Excellent communication and customer service skills.
• Strong problem-solving skills, good judgment, and attention to detail.
• Understanding of HIPAA requirements.
• Willingness to travel and stay overnight at communities.

EOE/M/F/D/V