Resident Care Coordinator - Senior Living

The Springs Living; Happy Valley (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

The Springs Living is seeking a Resident Services Coordinator to be the primary contact for residents and families, coordinating care with the community RN and Health Services staff. You will monitor care changes, coordinate appointments, and help plan services while supporting staffing on the floor.

The role emphasizes communication, empathy for elders, and teamwork within a senior living environment to ensure excellent resident care and staff coordination.

Qualifications

• Must be at least 18 years old.
• Prior experience in a senior living or healthcare community is preferred.
• Strong computer skills and ability to work in a fast-paced environment.
• Excellent interpersonal and team-building skills.
• Ability to pass criminal background and pre-employment drug test.
• Ability to coordinate staffing and floor coverage in rotation.

Responsibilities

• Serve as the main point of contact for residents, families, and staff regarding care needs.
• Monitor alert charting and communication logs and inform Health Services staff of changes in care.
• Schedule physician and health-related appointments for residents.
• Oversee service planning and assist with employee scheduling; rotate with managers to cover floor staffing.

Skills

Communication

Customer service

Healthcare experience

Teamwork

Computer skills

Attention to detail

Job description

Description

Company Description

Welcome tothe next generation in senior living, The Springs Living!

Our purpose at The Springs is to change the way people think, feel and experience senior housing. We’ve taken the time and care, to create handcrafted communities for seniors and their families. All of our communities offer warm and inviting environments that enhance peoples' lives, and offer quality services and genuine solutions for seniors.

Job Description

The Resident Services Coordinator (RSC) functions as the main point of contact for Assisted Living residents, families, and staff in regard to their care needs. The RSC must be an excellent communicator as they need to ensure all parties are appropriately informed. In this position you will work closely with the community RN to ensure the accuracy of care for our treasured residents.

Our ideal candidate will serve as the primary contact for residents and their families. As the Resident Services Coordinator you are responsible for monitoring alert charting and communication logs, assuring Health Services employees are properly informed of changes in care, scheduling of appointments with physicians, and other health-related appointments for those we serve.

Other responsibilities include oversight of service planning, assistance with employee scheduling, working in rotation with other managers to fill open positions on the floor in the event of staffing needs.

Qualifications

• At least 18 years of age
• Excellent attendance and flexibility to work as needed.
• Prior experience working in senior living or healthcare community, preferably involving caregiving medication administration
• Strong computer skills. Ability to maintain focus in a fast-paced environment
• Excellent interpersonal and team-building skills
• Ability to pass criminal background and pre-employment drug test
• Ability to hold and maintain the staffing phone in rotation alongside other managers and leads. During your rotation, you'll help coordinate floor coverage and step in to support the team on the floor when if coverage cannot be secured
• Sincere appreciation for elders and observable respect for caregivers, med techs and the important work they do.

We hire people with vision, leadership, and a commitment to “doing it right.” Because our employees and residents deserve the very best, the right candidate must be nurturing with employees, residents, and families and be passionate to support, inspire and lead our team towards excellence every day.

Additional Information

The Springs Living, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.