Experienced Resident Services Coordinator (RSC) - The Springs at Sunnyside

The Springs Living, LLC; Happy Valley (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

Short and long-term disability

401(k) plan

Paid time off

FSA/HSA

Career coaching

Scholarship opportunities

Employee discounts

EAP program

Growth opportunities

Job summary

The Springs Living, LLC is seeking a Resident Services Coordinator to coordinate resident care and support the Health Services department. You will help with staffing, scheduling, and daily coverage to ensure continuity of care, working closely with the community nurse and care team.

Ideal candidates have prior RSC experience in senior living, strong care workflow knowledge, and proficiency with electronic health records, enabling effective communication and high-quality resident support.

Qualifications

• Previous experience as a Resident Services Coordinator in senior living.
• Hands-on experience supporting resident care in Assisted Living or similar.
• Strong understanding of care workflows, documentation, and team communication.
• Ability to work with electronic health records and care management systems.
• Excellent organizational skills and attention to detail.
• Clear, compassionate communication with residents and leadership.

Responsibilities

• Assist with staffing coordination, scheduling adjustments, and coverage as needed
• Serve as a primary point of contact for residents and their authorized representatives regarding care coordination
• Communicate changes in condition and care plans to nurses, med techs, and caregiving staff
• Monitor and follow up on charting, care notes, and communication logs for accuracy and completion
• Coordinate resident appointments with physicians and outside healthcare providers
• Support service planning, care transitions, and ongoing care coordination
• Provide day-to-day leadership support to caregivers and medication technicians
• Ensure documentation and processes meet regulatory and company standards

Job description

Description

Welcome to the next generation of senior living. At The Springs Living, our mission is to change the way people think, feel, and experience senior housing. We provide high-quality care in thoughtfully designed communities where residents are known, supported, and respected.

Role Summary

The Resident Services Coordinator plays a critical role in coordinating resident care and supporting the Health Services department. A responsibility of this role is coordinating staffing, scheduling adjustments, and daily coverage needs to help ensure continuity of care. Working closely with the community nurse and care team, the RSC helps ensure care plans are followed, changes in condition are communicated clearly, staffing needs are addressed, and residents receive consistent, high-quality support. This position requires previous experience working as a Resident Services Coordinator in senior living.

Key Responsibilities

• Assist with staffing coordination, scheduling adjustments, and coverage as needed
• Serve as a primary point of contact for residents and their authorized representatives regarding care coordination
• Communicate changes in condition and care plans to nurses, med techs, and caregiving staff
• Monitor and follow up on charting, care notes, and communication logs for accuracy and completion
• Coordinate resident appointments with physicians and outside healthcare providers
• Support service planning, care transitions, and ongoing care coordination
• Provide day-to-day leadership support to caregivers and medication technicians
• Ensure documentation and processes meet regulatory and company standards

Required Experience & Qualifications

To be considered, candidates must have:

• Previous experience as a Resident Services Coordinator in senior living
• Hands-on experience supporting resident care in Assisted Living or a similar setting
• Strong understanding of care workflows, documentation, and team communication
• Ability to work comfortably with electronic health records and care management systems
• Excellent organizational skills and attention to detail
• Clear, compassionate communication skills with residents, caregivers, and leadership

Preferred Qualifications

• Experience working closely with nurses or Health Services leadership
• Familiarity with care coordination, service planning, or care transitions
• Demonstrated leadership or lead caregiver/med tech experience

Benefits & Perks

• Medical, dental, vision, and life insurance
• Short and long-term disability coverage
• 401(k) with retirement planning support
• Paid time off
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Career coaching and leadership development classes
• Scholarship opportunities
• Employee discounts
• New Directions Employee Assistance Program (EAP)
• A supportive, mission-driven culture with room to grow

Additional Requirements

• Ability to pass a criminal background check and pre-employment drug screening

Why The Springs Living?

At The Springs Living, you’re not just filling a role; you’re contributing to meaningful work that supports residents, caregivers, and the community as a whole. If you bring direct-care experience and are ready to grow into a key coordination role within Health Services, we’d love to hear from you.

Equal Employment Opportunity

The Springs Living is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.