Resident Care Concierge & Security

Springmoor-Life-Care-Communit; Raleigh (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Medical insurance options

401(k)

Holiday Pay

Great working environment

Recognition and appreciation

Job summary

Springmoor Life Care Retirement Community is seeking a Full-time Concierge/Guard to deliver exceptional resident service, respond to alarms, and assist with campus safety and resident support across our 42-acre Raleigh campus. The role includes escorting residents and participating in safety rounds.

Ideal candidates are 18+, possess a NC driver’s license, and demonstrate strong communication and customer-service skills in a caring, professional environment. Competitive benefits are provided.

Qualifications

• Strong customer service skills required.
• Must have mature, courteous, patient demeanor.
• Strong written and verbal communication skills.
• Must be at least 18 years old and possess a valid NC driver’s license.

Responsibilities

• Deliver a high level of customer service by taking ownership of resident requests and ensuring timely resolution.
• Respond to resident emergency alarms, fire, and facility emergencies, showing good judgement under pressure.
• Assist and escort residents safely throughout campus, including wheelchair assistance inside and in passenger vehicles outside.
• Conduct routine safety and facility rounds, maintain written reports, and remain alert to concerns involving residents or campus facilities.
• Interact closely with our independent residents and have regular opportunities to make a meaningful difference in their daily lives.

Skills

Customer service

Communication skills

Maturity & courtesy

NC driver’s license

Education

High school diploma or GED

Tools

Telephone console operation

Job description

Springmoor Life Care Retirement Community is seeking a Full-time Concierge/Guard to deliver exceptional resident service, respond to alarms, and assist with campus safety and resident support across our 42-acre Raleigh campus. The role includes escorting residents and participating in safety rounds.

Ideal candidates are 18+, possess a NC driver’s license, and demonstrate strong communication and customer-service skills in a caring, professional environment. Competitive benefits are provided.