Security Guard/Concierge

Springmoor Life Care Community; Raleigh (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Medical insurance options

401(k)

Holiday Pay

Great working environment

Recognition and appreciation

Job summary

Springmoor Life Care Retirement Community is seeking a Full-time Concierge/Guard to deliver exceptional resident service, respond to alarms, and assist with campus safety and resident support across our 42-acre Raleigh campus. The role includes escorting residents and participating in safety rounds.

Ideal candidates are 18+, possess a NC driver’s license, and demonstrate strong communication and customer-service skills in a caring, professional environment. Competitive benefits are provided.

Qualifications

• Strong customer service skills required.
• Must have mature, courteous, patient demeanor.
• Strong written and verbal communication skills.
• Must be at least 18 years old and possess a valid NC driver’s license.

Responsibilities

• Deliver a high level of customer service by taking ownership of resident requests and ensuring timely resolution.
• Respond to resident emergency alarms, fire, and facility emergencies, showing good judgement under pressure.
• Assist and escort residents safely throughout campus, including wheelchair assistance inside and in passenger vehicles outside.
• Conduct routine safety and facility rounds, maintain written reports, and remain alert to concerns involving residents or campus facilities.
• Interact closely with our independent residents and have regular opportunities to make a meaningful difference in their daily lives.

Skills

Customer service

Communication skills

Maturity & courtesy

NC driver’s license

Education

High school diploma or GED

Tools

Telephone console operation

Job description

At Springmoor Life Care Retirement Community, we believe supporting our employees enables exceptional care for our residents. We provide opportunities to grow, contribute to work that truly matters, and build a rewarding career while serving residents with dignity and excellence.Springmoor is a nationally accredited, not-for-profit retirement community located in Northwest Raleigh. We offer an active, engaging lifestyle for our residents while promoting dignity, security, and peace of mind. Nestled on a beautiful 42-acre wooded campus, Springmoor provides a full continuum of care and a supportive, mission-driven workplace.If you are passionate about positively influencing the lives of residents every day and value excellence, compassion, and teamwork, we invite you to explore a career with Springmoor.Job DescriptionAre you looking for a job where you are valued and your work makes a meaningful difference? If so, you might be just the person we're looking for to fill a Full-time Concierge/Guard position.What Springmoor Offers: Benefits, 401K, A Great Working Environment, Recognition and Appreciation.1. Deliver a high level of customer service by taking ownership of resident requests and ensuring timely resolution.2. Respond to resident emergency alarms, fire, and facility emergencies, showing good judgement under pressure.3. Assist and escort residents safely throughout campus, including wheelchair assistance inside and in passenger vehicles outside throughout our 42-acre campus.4. Conduct routine safety and facility rounds, maintain written reports, and remain alert to concerns involving residents or campus facilities.5. Interact closely with our independent residents and have regular opportunities to make a meaningful difference in their daily lives.Benefits & PerksWe offer a competitive benefits package designed to support the health, well-being, and financial security of our full time team members.Health & Insurance BenefitsMedical insurance with two plan optionsDental insurance with two plan optionsVision insuranceA variety of supplemental insurance optionsHoliday PayFull-Time Employees:Employees who work on a recognized holiday are paid at 2.5 times their regular rate.Employees who do not work on a recognized holiday receive 8 hours of holiday pay, in accordance with company policy.Must be at least 18 years of age and possess a valid NC driver's license.High school diploma or GED.Strong customer service skills required. Must be mature, courteous, patient, and hardworking with a sincere concern for senior citizens.Strong written and verbal communication skills.Ability to learn and operate a telephone console and other technology.Must have weekend availability.