Resident Advocate: Shelter Support & Crisis Care

Bethlehem House Omaha; Omaha (NE); On-site; USD 25,000 - 28,000; Full time

Job summary

Bethlehem House Omaha is seeking a compassionate Resident Advocate to support women and families in our residential programs. This role focuses on creating a safe, stable environment where residents can grow, heal, and succeed, with Sunday availability required and occasional on-call rotation 1-2 times per week.

Starting pay is $18/hour, increasing to $20/hour after a 90-day introductory period and a satisfactory performance review.

Qualifications

• 1-3 years of experience in human services, shelters, nonprofits, or related fields.
• Ability to document clearly and accurately.
• Strong communication and interpersonal skills.

Responsibilities

• Provide supervision and support to residents during shifts.
• Conduct routine facility, room, and safety checks.
• Monitor resident activities and provide guidance.
• Review medication logs and assist with compliance monitoring.
• Document resident interactions and incidents in the electronic record system.
• Communicate effectively during shift transitions with reports.
• Respond to crises following program procedures.
• Coordinate emergency transportation when needed.
• Assist with move-ins/outs and room preparation.
• Receive and process donations during shifts.

Skills

Communication

Documentation

Interpersonal skills

Education

Associate degree or higher in Human Services/Social Work/related field

Nebraska Peer Support Specialist Certification (plus)

Job description

Bethlehem House Omaha is seeking a compassionate Resident Advocate to support women and families in our residential programs. This role focuses on creating a safe, stable environment where residents can grow, heal, and succeed, with Sunday availability required and occasional on-call rotation 1-2 times per week.

Starting pay is $18/hour, increasing to $20/hour after a 90-day introductory period and a satisfactory performance review.