Resident Advocate

Bethlehem House Omaha; Omaha (NE); On-site; USD 25,000 - 28,000; Full time

Job summary

Bethlehem House Omaha is seeking a compassionate Resident Advocate to support women and families in our residential programs. This role focuses on creating a safe, stable environment where residents can grow, heal, and succeed, with Sunday availability required and occasional on-call rotation 1-2 times per week.

Starting pay is $18/hour, increasing to $20/hour after a 90-day introductory period and a satisfactory performance review.

Qualifications

• 1-3 years of experience in human services, shelters, nonprofits, or related fields.
• Ability to document clearly and accurately.
• Strong communication and interpersonal skills.

Responsibilities

• Provide supervision and support to residents during shifts.
• Conduct routine facility, room, and safety checks.
• Monitor resident activities and provide guidance.
• Review medication logs and assist with compliance monitoring.
• Document resident interactions and incidents in the electronic record system.
• Communicate effectively during shift transitions with reports.
• Respond to crises following program procedures.
• Coordinate emergency transportation when needed.
• Assist with move-ins/outs and room preparation.
• Receive and process donations during shifts.

Skills

Communication

Documentation

Interpersonal skills

Education

Associate degree or higher in Human Services/Social Work/related field

Nebraska Peer Support Specialist Certification (plus)

Job description

Bethlehem House is seeking a compassionate, dependable, and mission-driven Resident Advocate to provide support and supervision for women and families participating in our residential programs. This role plays a vital part in creating a safe, stable, and encouraging environment where residents can focus on personal growth, healing, and long-term success.

Sunday availability required, with possible on-call rotation for other shifts 1-2 times per week.

Starting pay: $18/hour, increasing to $20/hour upon successful completion of the 90-day introductory period and a satisfactory performance review.

What You'll Do

• Provide supervision and support to residents throughout your shift.
• Conduct routine facility, room, and safety checks.
• Monitor resident activities and provide guidance and encouragement.
• Support residents in completing daily responsibilities, chores, and program requirements.
• Review medication logs and assist with compliance monitoring.
• Document resident interactions, incidents, and activities in our electronic record system.
• Communicate effectively during shift transitions through written and verbal reports.
• Respond to and de-escalate crises while following established program procedures.
• Coordinate emergency transportation needs when necessary.
• Assist with resident move-ins, move-outs, and room preparation.
• Receive and process donations that arrive during your shift.

Qualifications

• 1-3 years of experience in human services, social services, shelters, nonprofit organizations, or related fields preferred.
• Strong communication, documentation, and interpersonal skills.
• Ability to remain calm and exercise sound judgment during stressful situations.
• Ability to work independently with minimal supervision.
• Valid driver's license and reliable transportation.
• Ability to pass a drug screen and background screening.

Preferred Education & Certifications

• Associate degree or higher in Human Services, Social Work, Counseling, Family Services, Healthcare, Criminal Justice, or a related field.
• Nebraska Peer Support Specialist Certification is a plus.

Physical Requirements

• Ability to stand, walk, sit, and climb stairs throughout the shift.
• Ability to lift and move up to 25 pounds.

At Bethlehem House, we believe every woman deserves support, dignity, and the opportunity to build a brighter future. As a Resident Advocate, you'll be part of a team that provides hope, stability, and life-changing support to women and families in our community.

Join us in helping women and families find safety, strength, and a path forward.

Learn more: www.bethlehemhouse.org