Account Manager: Leasing & Property Operations

CLS Living; Vulcan (OH); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Generous PTO

401(k) with Company Matching

Health Insurance

HSA & FSA

Life Insurance

EAP

Relocation Assistance

Professional Development

Flexible Work Environment

Unmatched Company Culture

Job summary

CLS Living is seeking a dynamic Account Manager to join our performance-driven team. This role supports property operations, leasing success, and resident satisfaction, with a focus on building a strong team and delivering exceptional service.

You will engage with schools, community organizations, and local businesses, coordinate marketing efforts, and ensure accurate financial activity in Entrata. A strong background in student housing helps you excel in this fast-paced setting.

Qualifications

• Bachelor's degree preferred; or 2-4 years in student housing or similar.

Responsibilities

• Support the General Manager in building a high-performing, motivated, and professional team.
• Contribute to a positive, collaborative office environment that delivers exceptional customer service to prospects and residents.
• Help implement and improve systems, procedures, and standards to enhance operational efficiency and reduce expenses.
• Maintain open and effective communication with the General Manager to support smooth property operations.
• Assist with any additional duties as needed to support the team and property success.
• Support efforts to build and maintain strong relationships with the school, community organizations, and local businesses.
• Participate in local outreach efforts, including on-campus and community events, to boost awareness and leasing performance.
• Collaborate with the Leasing Manager and team to ensure all marketing opportunities are fully leveraged.
• Assist in keeping all marketing materials, websites, and listings accurate, professional, and up to date.
• Maintain property occupancy at or above 99% and ensure collections are at or above 98% of potential income.
• Support NOI goals through diligent cost control, income generation efforts, and strong budget oversight.
• Oversee collections and ensure delinquencies remain below 2% of total income.
• Maintain accurate resident ledgers and ensure all financial transactions are correctly reflected in software (Entrata).
• Process leases, perform regular audits, and manage vendor payments and accounts payable to ensure accurate billing and property compliance.
• Provide first-class service to residents, prospects, parents, and community partners.
• Promote a welcoming, professional office environment that reflects the CL&S brand and values.
• Actively network with university officials, student organizations, and local stakeholders to strengthen community partnerships.
• Support the leasing team in showing and leasing apartments.
• Help the team stay informed on market trends and competitors to maintain an edge in the local market.

Skills

Mentor and team builder

Campus life culture ambassador

Entrepreneurial spirit

Solutions-first mindset

Education

Bachelor's degree preferred

Tools

Entrata

Microsoft Office Suite

Job description

CLS Living is seeking a dynamic Account Manager to join our performance-driven team. This role supports property operations, leasing success, and resident satisfaction, with a focus on building a strong team and delivering exceptional service.

You will engage with schools, community organizations, and local businesses, coordinate marketing efforts, and ensure accurate financial activity in Entrata. A strong background in student housing helps you excel in this fast-paced setting.