Residences Supervisor: Lead Guest Experience & Operations

1 Hotel South Beach, L.L.C.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

1 Hotels South Beach is seeking a Residences Supervisor to lead day-to-day Residences operations, support Front Desk and Housekeeping, and be a trusted contact for owners and residents.

You will supervise Front Office and Residences, act as Manager on Duty when needed, and partner with Engineering to keep spaces guest-ready while driving VIP experiences. If you bring warmth, organization, and a passion for hospitality, join our team under the 1 Hotels banner.

Qualifications

• Supervise Front Office and Residences operations, ensuring consistent service and standards.
• Act as the Residences Manager on Duty in their absence and maintain a visible presence in the lobby and at the Front Desk.
• Build strong relationships with owners, residents, brokers, and Exclusive Resorts members while responding promptly to requests and resolving concerns.
• Coordinate VIP arrivals, special requests, owner communications, and resident feedback to deliver a seamless experience.
• Support the Residences Manager with team hiring, training, coaching, scheduling, and performance development.
• Oversee housekeeping operations, including daily assignments, unit inspections, arrivals, turndown, and adherence to brand standards.
• Partner closely with Engineering and Operations to ensure residences and shared spaces are safe, well-maintained, and guest-ready.
• Assist with unit inspections, preventative maintenance, permits, owner documentation, and other Residences projects.
• Support purchasing, invoices, owner communications, website/newsletter updates, and other administrative responsibilities.
• Help uphold the vision, mission, and service standards of 1 Hotels while fostering a culture of engagement, accountability, and exceptional hospitality.

Responsibilities

• Lead day-to-day Residences operations and support Front Desk and Housekeeping.
• Serve as a trusted point of contact for owners and residents, addressing requests and concerns.
• Coach and develop team members; manage hiring, training, and scheduling.
• Ensure adherence to brand standards and safe, guest-ready spaces.

Skills

Team leadership

Hospitality

Customer service

Communication

Job description

1 Hotels South Beach is seeking a Residences Supervisor to lead day-to-day Residences operations, support Front Desk and Housekeeping, and be a trusted contact for owners and residents.

You will supervise Front Office and Residences, act as Manager on Duty when needed, and partner with Engineering to keep spaces guest-ready while driving VIP experiences. If you bring warmth, organization, and a passion for hospitality, join our team under the 1 Hotels banner.