Residences Concierge

Four Seasons Hotels and Resorts; Surfside (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Free accommodation at Four Seasons

Free dry cleaning

Employee meals

Parking

Job summary

Four Seasons Hotel at The Surf Club in Surfside, Florida, is seeking a Residence Concierge to deliver warm, personalized service to homeowners and guests. The role focuses on managing front desk operations, coordinating with hotel teams, and ensuring a seamless luxury experience with a strong emphasis on attention to detail.

Front Desk experience is preferred, with opportunities to arrange high-demand restaurant reservations and exclusive experiences in the city, while maintaining exemplary

Qualifications

• Experience in a luxury residential property is preferred.
• Strong knowledge of local activities and dining to tailor recommendations.
• Excellent communication and coordination with hotel teams.

Responsibilities

• Manage front desk operations for residents and guests.
• Coordinate with hotel for services, reservations, and accommodations.
• Provide personalized, detailed assistance and recommendations.

Skills

Front desk experience

Guest relations

Luxury service

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world‑class spa, to its Surfside shores.

About the role:

The Residences Concierge position is part of the Residence team, and provides a warm, welcoming presence at the front desk. Our job is to ensure we are offering the best of luxury lifestyle living. The Residence Concierge has a unique opportunity to connect with, and know what matters most to our homeowners, allowing you to provide genuine, intuitive, and personalized service. Front Desk experience preferable.

You will need a wealth of knowledge and experience to assist the residents with their many needs and requests. Often this role will include making reservations in high demand restaurants, or providing suggestions for exclusive and unique experiences for entertaining their guests in the city. This requires a genuine desire to manage the details and ensure execution to the highest standards.

The Front Desk is a high‑activity center and requires managing arrivals, ensuring a smooth move‑in experience, managing extensive amounts of deliveries, answering phones, and coordinating timely service with all team members.

What you will do:

• Efficiently manage the front desk operation including; welcoming homeowners and their guests, directing vendors, deliveries and outside services, handle phone inquiries and communicate with leadership on priorities and residents’ requests and feedback.
• Remain current on what activities are available in the city, i.e. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. Establish close contacts to provide information, ticketing, reservations, etc. for residents.
• Coordinate with the hotel for any resident request for services, reservations, or guest accommodations. Ensure clear communication between the hotel team and Seaway Residence team to give a seamless experience for the residents.

What you bring:

• Previous experience in a luxury residential property.
• A strong knowledge of the city, and the ability to match recommendations to the residents’ expectations.
• Attention to detail, and a commitment to successful execution of requests.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking

Schedule & Hours:

• Full time, flexible schedule; days, evenings, overnights, weekends, and holidays.

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmentory Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf