Housekeeping Supervisor

Four Seasons Hotels and Resorts; Surfside (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Excellent Training and Development

Employee Discounts

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Complimentary Parking

Job summary

Four Seasons Hotel Surf Club in Surfside, FL is seeking a Housekeeping Supervisor to lead a skilled team and ensure luxury guest experiences. You will coach staff, assign daily work, and monitor room cleanliness and maintenance to meet the highest standards.

The role reports to the Director of Housekeeping and involves supervising room attendants, public areas, and ensuring efficient operations during busy periods. Must have at least two years' leadership experience in housekeeping.

Qualifications

• Two years’ experience as a leader in housekeeping.
• Strong leadership and communication skills with a positive attitude.

Responsibilities

• Develop and coach the team; lead training events; provide on-the-job coaching.
• Create daily work assignments and monitor room completion and productivity.
• Inspect rooms to ensure standards are met and release checkout rooms for sale.
• Complete work orders for room/public area repairs and ensure completion.
• Inspect guest corridors, stairwells, elevators and linen closets for cleanliness.
• Inspect linen inventories and housekeeping supplies; assist with duties during high volumes.

Skills

Leadership

Communication

English proficiency

Bilingual (Spanish)

Tools

Opera

HotSOS

REX

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the Role:

TheHousekeeping Supervisoris part of the Housekeeping Team and reports to the Director of Housekeeping.

The Housekeeping Supervisor works with a highly skilled housekeeping team to ensure our guests enjoy a comfortable and relaxing experience while in their rooms, that starts with ensuring the finest details are attended to, the bed is beautifully made, towels are neatly arranged, and all surfaces are spot free.

What you will do :

• Develop and coach the team, participates and leads training events. Provides on-the job coaching for correcting room deficiencies.
• Assist with creating daily work assignments, andmonitorsroom completion and productivity.
• Inspect completed rooms toensurethat all standards have been met.
• Complete work orders for room and public area repairs, and ensures work is completed.
• Release checkout rooms to be sold.
• Inspect guest corridors, stairwells,elevatorsand linen closets for cleanliness.
• Complete inventories of linens and allhousekeepingsupplies, and guest floor housekeeping supplies.
• Assistwith responsibilities and duties of room attendant, house person or public area when necessary to cover absences, or high business volumes.

What you bring:

• Two years’ experience as a leader in housekeeping.
• Understands the best practices for leadership and communication, has a positive attitude and works to motivate and inspire others.
• Able to communicate effectively in English, computerproficiencywith Opera,HotSOSand REX systems is beneficial.Prefer bilingual in Spanish.
• Able to perform assigned duties with attention to detail, speed accuracy, follow through, and work withminimumsupervision.
• Able to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs.Be able to work in a standing position forlong periodsof time up to 8 hours a day.
• Be a team player and willing to jump in to assist with rushed rooms, deliveries, and public area cleanliness during high business volumes

What we offer:

• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking

Schedule & Hours:

• Full Time (mornings, days, evenings, weekends and holidays)

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf