Concierge Supervisor

Four Seasons Hotels and Resorts; Surfside (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Training opportunities

Employee discount for stays

Dry cleaning for uniforms

Employee meals

Free parking

Job summary

Four Seasons Hotel at The Surf Club in Surfside, Florida, is seeking a Concierge Supervisor to lead day-to-day staff performance, deliver personalized guest experiences, and maintain service excellence. You will respond to guest requests promptly, provide local recommendations, and coordinate with hotel teams to ensure seamless service.

Applicants should possess a high school diploma or equivalent, strong relationship-building abilities, calm under pressure, meticulous attention to detail, and a

Qualifications

• High school diploma or equivalent.
• Ability to build and maintain positive relationships with all guests.
• Ability to remain calm, clear-thinking, and composed in pressure situations.
• Strong attention to detail with excellent organization and follow‑up skills.
• Ability to maintain strict guest confidentiality.
• Ability to work independently with minimal supervision.
• Ability to work cohesively with other departments as part of a team.

Responsibilities

• Lead day-to-day performance of Concierge staff and coach for Core and Service Culture standards.
• Handle guest interactions with hospitality, resolve complaints, and assist inquiries with local knowledge and hotel practices.
• Inform guests about city activities and arrange tickets and reservations through vendors.
• Coordinate with Front Desk, Reservations, Door Staff, Bell Staff and Valet to ensure smooth arrivals and departures.

Skills

Guest relations

Interpersonal skills

Hospitality knowledge

Attention to detail

Discretion/confidentiality

Teamwork

Independence

Education

High school diploma or equivalent

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the role

Concierge Supervisor will respond to a variety of requests in a timely and efficient manner by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do

• Takes the lead in day-to-day performance of the staff. Coaches staff to achieve Core and Service Culture standards.

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices

• Assures that Concierge Staff knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

• Works closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures.

What you bring

• High school diploma or equivalent

• Ability to build and maintain positive relationships with all guests

• Ability to remain calm, clear-thinking, and composed in pressure situations

• Strong attention to detail with excellent organization and follow‑up skills

• Ability to maintain strict guest confidentiality

• Ability to work independently with minimal supervision

• Ability to work cohesively with other departments as part of a team

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Employee Discount for stays at any Four Seasons worldwide

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

• Complimentary Parking
  

Schedule & Hours:

• Full Time Availability

Four Seasons is an Equal Opportunity, Aff... To access the ‘EEOC is The Law’ Information poster please visit this website https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Aff... To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf