Residence Operations & Care Supervisor

SCO; New York (NY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

SCO is seeking a Residence Manager to lead daily operations in our residential program, ensuring safety, dignity, and high-quality supports for people served in accordance with OPWDD standards.

You will supervise DSPs, coordinate clinical and administrative tasks, maintain documentation, ensure program plans and behavior strategies are followed, and lead monthly staff meetings. This role requires strong leadership, trauma-informed care, and the ability to respond to emergencies professionally.

Qualifications

• A high school diploma or GED is required; an associate's degree in human services is preferred.
• Valid and clean NYS Driver's License required.
• Experience working with individuals with developmental disabilities or traumatic brain injuries is preferred.
• Knowledge of OPWDD regulations and Justice Center requirements.
• Ability to respond to emergencies professionally and effectively.
• Must obtain and maintain AMAP, CPR, First Aid, and SCIP-R certifications.

Responsibilities

• Ensure the people supported receive care as outlined in their Circle of Support plans including Life plans, CFAs.
• Monitor and support implementation of all program plans and behavior support strategies.
• Ensure each person supported has a minimum of three documented community inclusion activities weekly.
• Create and maintain the recreation calendar.
• Monitor diet and nutrition, including menu planning, weight tracking, and dietary compliance.
• Oversee medical needs through coordination with healthcare providers and ensure timely documentation.
• Supervise DSPs, conduct on-floor observations, and provide feedback.
• Fill scheduling gaps as needed and assist with staff scheduling.
• Conduct and document performance evaluations for all staff.
• Train new staff and temporary employees; document all training activities.
• Conduct weekly supervision with full-time staff and complete end-of-shift reports as deemed necessary by program leadership.
• Ensure timely and accurate completion of incident and reportable incident documentation as per OPWDD standards.
• Maintain all required documentation, including assignment sheets, summary notes, and incident reports.
• Upload PNA receipts via Accufund and manage food/supply orders via Coupa.
• Ensure spending aligns with the program's approved budget and Report of Operations, including oversight of Coupa expenditures and proactive management of payroll overtime.
• Conduct weekly facility walkthroughs and document findings on the Facility Checklist.
• Maintain the Fire Safety Book and ensure all fire system training and maintenance documents are up to date.
• Conduct fire drills as scheduled and ensure staff are trained in fire safety procedures.
• Schedule and oversee van maintenance, including regular cleaning and inspections.
• Behavioral & Clinical Support as needed.
• Be familiar with all behavior and staff action plans and model appropriate implementation.
• Review behavior data, entries, bowel charts, body checks, and turning/positioning logs (if applicable) before staff end their shifts.
• Ensure EHR procedures are followed and maintained.
• Participate in clinical team meetings to monitor individual progress and program effectiveness.
• Act as the Residence Manager in their absence, ensuring continuity of operations, supervision, and compliance with all program standards.
• Perform all other duties as assigned by the supervisor or agency leadership.

Skills

Emergency response

Driver's license

Regulatory knowledge

Staff supervision

Education

High school diploma or GED

Associate's degree in human services preferred

Job description

SCO is seeking a Residence Manager to lead daily operations in our residential program, ensuring safety, dignity, and high-quality supports for people served in accordance with OPWDD standards.

You will supervise DSPs, coordinate clinical and administrative tasks, maintain documentation, ensure program plans and behavior strategies are followed, and lead monthly staff meetings. This role requires strong leadership, trauma-informed care, and the ability to respond to emergencies professionally.