Residence Life Office Assistant

The Chronicle Of Higher Education, Inc.; Lynchburg (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

The Office of Residence Life at Liberty University is seeking an Office Assistant to serve as the primary customer service representative at the front desk, handling inquiries from students, parents, and staff by phone, email, and chat. This part-time role supports key housing operations and office tasks in a on-site setting.

The ideal candidate is a Liberty University student with a customer service mindset, able to work up to 18 hours weekly, and comfortable using the StarRez housing system.

Qualifications

• Must be a Liberty University student able to work up to 18 hours per week.
• Customer service experience is preferred.

Responsibilities

• Greet customers and guests at the ORL front desk and assist them in a friendly and effective manner.
• Answer inbound phone calls and assist the caller or direct to the appropriate party.
• Assist students via online chat in navigating the ResLife Portal and completing online processes.
• Respond to emails promptly while monitoring the department inbox.
• Become proficient using StarRez housing software to complete housing and student tasks.
• Issue, return, and organize room keys efficiently and accurately.
• Assist other staff members with essential office tasks.

Skills

Customer service

Job description

An Office Assistant is the primary customer service agent for theOffice of Residence Life. They assist students, parents, and othercustomers via phone, email, online chats, and front deskinteractions. They are responsible for answering all routinequestions and properly directing more unique situations to theappropriate staff or office. They also assist in the issuing,returning, and organization of room keys.

Essential Functions and Responsibilities

• 1. Greet customers and guests at the ORL front desk and assist themin a friendly and effective manner.
• 2. Answer inbound phone calls and appropriately assist the callerby answering their inquiry, or directing them to the appropriateparty to answer the inquiry if not a responsibility of ORL.
• 3. Assist students via our online chat feature in navigating theResLife Portal and completing our various online processes.
• 4. Respond to emails in a timely and professional fashion whilemonitoring our department’s inbox.
• 5. Become proficient using our StarRez housing software to completeall housing and student related tasks.
• 6. Issue, return, and organize room keys efficiently andaccurately.
• 7. Assist other staff members with essential office tasks.

Qualifications, Credentials, and Competencies

Must be a Liberty University student able to work up to 18 hoursper week. Customer service experience is preferred.

Time Type

Part time

Location

Onsite

Pay Rate

Starting at $12.77

Student employees are paid at least the current Virginia minimumwage per hour. Pay may vary by position and department based on jobresponsibilities, required skills, available funding, and marketconditions.

The University is an Equal Opportunity Employer. We believe itisour moral and legal obligation to meet the responsibility offensuring that all management practices regarding employees areconducted in a nondiscriminatory manner. In compliance with TitleVII of the 1964 Civil Rights Act, and other applicable federal andstate statutes, all recruiting, hiring, training, and promotingforall job classifications will be administered without regard torace, color, ancestry, age, sex, national origin, pregnancy orchildbirth, disability, military veteran status or other applicablestatus protected by law, including state of employment protectedclasses. It is, therefore, our policy and intention to evaluate allemployees and prospective employees strictly according to therequirements of the job. All personnel related activities such ascompensation, benefits, transfers, job classification, assignments,working conditions, educational assistance, terminations, layoffs,and return from layoffs, and all other terms, conditions andprivileges of employment will be administered without regard torace, color, ancestry, age, sex, national origin, pregnancy orchildbirth, disability, military veteran status or other applicablestatus protected by law, including all applicable state ofemployment protected classes. The University is a Christianreligious-affiliated organization; and as such, is not subject toreligious discrimination requirements. The University’s hiringpractices and EEO discrimination practices are in full compliancewith both federal and state law. Federal law creates an exceptionto the “religion” component of the employment discrimination lawsfor religious organizations (including educational institutions),and permits them to give employment practice preference to membersof their own religious beliefs.