Residence Life Front Desk & Student Services Assistant

The Chronicle Of Higher Education, Inc.; Lynchburg (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

The Office of Residence Life at Liberty University is seeking an Office Assistant to serve as the primary customer service representative at the front desk, handling inquiries from students, parents, and staff by phone, email, and chat. This part-time role supports key housing operations and office tasks in a on-site setting.

The ideal candidate is a Liberty University student with a customer service mindset, able to work up to 18 hours weekly, and comfortable using the StarRez housing system.

Qualifications

• Must be a Liberty University student able to work up to 18 hours per week.
• Customer service experience is preferred.

Responsibilities

• Greet customers and guests at the ORL front desk and assist them in a friendly and effective manner.
• Answer inbound phone calls and assist the caller or direct to the appropriate party.
• Assist students via online chat in navigating the ResLife Portal and completing online processes.
• Respond to emails promptly while monitoring the department inbox.
• Become proficient using StarRez housing software to complete housing and student tasks.
• Issue, return, and organize room keys efficiently and accurately.
• Assist other staff members with essential office tasks.

Skills

Customer service

Job description

The Office of Residence Life at Liberty University is seeking an Office Assistant to serve as the primary customer service representative at the front desk, handling inquiries from students, parents, and staff by phone, email, and chat. This part-time role supports key housing operations and office tasks in a on-site setting.

The ideal candidate is a Liberty University student with a customer service mindset, able to work up to 18 hours weekly, and comfortable using the StarRez housing system.