Residence Life Office Assistant

Liberty University, Inc.; Lynchburg (VA); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Flexible schedules

Job summary

Liberty University, Inc. is seeking an Office Assistant to be the primary customer service representative for the Office of Residence Life in Lynchburg, VA. You will greet visitors, answer calls, respond to emails, and assist students with the ResLife Portal and key issuance.

The role is part-time and on-site, with a starting wage of $12.77 per hour. Candidates should be Liberty University students and available to work up to 18 hours weekly, with customer service experience preferred.

Qualifications

• Must be a Liberty University student able to work up to 18 hours per week.
• Customer service experience is preferred.

Responsibilities

• Greet customers and guests at the ORL front desk in a friendly and effective manner.
• Answer inbound phone calls and assist or direct inquiries.
• Assist students via online chat in navigating the ResLife Portal and completing processes.
• Respond to emails in a timely and professional fashion while monitoring the inbox.
• Become proficient using StarRez housing software to complete housing and student tasks.
• Issue, return, and organize room keys efficiently and accurately.
• Assist other staff with essential office tasks.

Skills

Customer service

Communication

Education

Liberty University student

Tools

StarRez

Job description

An Office Assistant is the primary customer service agent for the Office of Residence Life. They assist students, parents, and other customers via phone, email, online chats, and front desk interactions. They are responsible for answering all routine questions and properly directing more unique situations to the appropriate staff or office. They also assist in the issuing, returning, and organization of room keys.

Essential Functions and Responsibilities

• Greet customers and guests at the ORL front desk and assist them in a friendly and effective manner.
• Answer inbound phone calls and appropriately assist the caller by answering their inquiry, or directing them to the appropriate party to answer the inquiry if not a responsibility of ORL.
• Assist students via our online chat feature in navigating the ResLife Portal and completing our various online processes.
• Respond to emails in a timely and professional fashion while monitoring our department’s inbox.
• Become proficient using our StarRez housing software to complete all housing and student related tasks.
• Issue, return, and organize room keys efficiently and accurately.
• Assist other staff members with essential office tasks.

Additional information may be found here

Qualifications, Credentials, and Competencies

Must be a Liberty University student able to work up to 18 hours per week. Customer service experience is preferred.

Time Type Part time

Location Onsite

Pay Rate Starting at $12.77

Student employees are paid at least the current Virginia minimum wage per hour. Pay may vary by position and department based on job responsibilities, required skills, available funding, and market conditions.

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.

Before you begin an application, please review our application process. Come develop and improve valuable skills to use throughout your career by working at LU! We have many positions open that provide opportunities for students to serve the local Lynchburg community. Many offer flexible schedules to allow students to attend classes and complete their coursework. Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been Training Champions for Christ since 1971. As one of the nation’s largest Christian universities, Liberty employs a diverse community of faculty, staff, and student professionals who are united by a shared mission and commitment to excellence. Through their dedication and service, Liberty employees help create a collaborative, faith-driven environment that supports meaningful work and lasting impact.