Residence Inn Youngstown Boardman Poland - Front Desk Agent

Aimbridge Hospitality; Poland Township (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision

Disability Insurance

Life/AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent to deliver outstanding guest experiences with a focus on seamless check-ins, check-outs, and friendly departures. You will be the friendly face of the hotel, guiding guests through services and ensuring their needs are met with a smile.

Ideal candidates have strong guest service, clear communication, and the ability to multitask in a fast-paced front desk environment, including familiarity with hotel software and MS Office.

Qualifications

• High school diploma or equivalent.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm, efficient check-in/check-out experiences.
• Handle guest requests and reservations with accuracy.
• Maintain front desk operations and balance cash/transactions.
• Coordinate with team to ensure smooth guest experiences.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Looking for someone who can work weekend shifts from 6am-2pm.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Application deadline for Colorado positions: Looking for someone who can work weekend shifts from 6am-2pm.