Resettlement Navigator: Help Refugees Rebuild Lives

Language bank Ltd.; West Springfield (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

403(b) retirement plan with employer  

Paid time off

Tuition reimbursement

Job summary

Ascentria Care Alliance seeks a Resettlement Navigator to empower refugees through coordinated access to housing, health, education and benefits. You will build relationships with providers, assist in case management, and ensure timely referrals and supports for successful resettlement.

Responsibilities include coordinating pre-arrival activities, managing timelines, and documenting outcomes to meet contract goals while maintaining a client-centered, culturally sensitive approach.

Qualifications

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum of two years of related experience.
• Valid Driver’s License and proof of automobile insurance.
• Proficient in Word, Excel, and database use.

Responsibilities

• Develops and maintains community relationships for assigned scope of service.
• Coordinate care between Ascentria and community partners.
• Provide timely referrals to human service agencies and internal colleagues.
• Maintain documentation and reports per contract standards.

Skills

Oral communication

Written communication

Team collaboration

Multicultural sensitivity

Education

High School Diploma

Associate/Bachelor preferred

Tools

Word

Excel

Databases

Job description

Ascentria Care Alliance seeks a Resettlement Navigator to empower refugees through coordinated access to housing, health, education and benefits. You will build relationships with providers, assist in case management, and ensure timely referrals and supports for successful resettlement.

Responsibilities include coordinating pre-arrival activities, managing timelines, and documenting outcomes to meet contract goals while maintaining a client-centered, culturally sensitive approach.