Resettlement Navigator- Bilingual

Ascentria Care Alliance; West Springfield (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(b) retirement plan

Tuition reimbursement

Paid time off

Job summary

The Resettlement Navigator at Ascentria Care Alliance will serve as the central coordinator for newly resettled refugees, guiding them through the initial settlement period and beyond. You will build relationships with housing, health, benefits, and education providers to ensure timely access to required services.

You will manage referrals, maintain documentation, and collaborate with internal teams and community partners to support independence and successful integration for up to five years as

Qualifications

• High School Diploma or equivalent required; Associate’s or Bachelor’s Degree preferred.
• Minimum of two (2) years of related experience required.
• Valid Driver’s License, positive driving record and proof of automobile insurance required to transport clients.
• Ability to work in a multi-cultural/multi-lingual environment and collaborate with diverse groups.
• Must be comfortable speaking with groups, working on collaborative teams and advocating for systems change as needed.

Responsibilities

• Identifies and secures appropriate services, benefits and resources within the assigned scope of service.
• Supports clients connecting with and engaging in services, benefits and resources identified.
• Provides prompt and ongoing support to reinforce successful outcomes for each person served within scope of service.
• Supports success of other scopes of services as needed.
• Coordinates pre-arrival and arrival activities in preparation for resettlement (housing, airport pickup).
• Coaches and empowers refugees to work toward self-sufficiency and community integration.

Job description

AscentriaCare Alliance has been transforming underserved communities for over 150 years,providinga wide range of services to children, families, and seniors across five states. Recognized asone of the largest human services nonprofitsin New England and one of the top 100 women-led businesses in Massachusetts, we envision vibrant communities where all individuals have access to resources to support one another to overcome challenges and seize opportunities.

Summary

The Services for New Americans Team empowers resettled refugees to become self-sufficient by connecting refugees to community services and facilitating community integration.The Resettlement Navigator begins with more intensive support to each refugee during their initial period of resettlement and continues to support their success for up to five years and beyond as is needed.The Resettlement Navigator develops and maintains relationships with cases assigned to act as their central coordinator and point person of resettlement services. The Resettlement Navigator will support timelines and referrals to human service agencies, community partners, and internal colleagues to provide the various services required as key components of resettlement.

In addition to being the primary navigator of the resettlement process for their assigned caseload; each Resettlement Navigator will be assigned a specialized scope of service including Housing, Mental Health, Elder Care, School Liaison, State Benefits, Early Childhood Development, Physical Health, Intensive Case Management or Employment Counseling supports.

Partner Relations and Coordination –

• Develops and nurtures community relationships with focus on Scope of Service Assigned (including Housing, Mental Health, Elder Care, School Liaison, State Benefits, Early Childhood Development, Physical Health, Intensive Case Management or Employment Counseling)
• Supports mutual client referring and coordination of care between Ascentria and community partners
• Is a resource for knowledge, guidance and networking for the assigned scope of service to all SNA colleagues and volunteers
• Serves as point of contact, with support of their supervisor, for relevant funding partners invested in the outcomes and delivery of their assigned scope of service.

Client Services – Scope of Service

• Identifies and Secures appropriate services, benefits and resources to meet needs identified within the assigned scope of service
• Supports the process of clients connecting with and engaging in services, benefits and resources identified
• Provides prompt and ongoing support to reinforce the successful outcomes of each person served within scope of service
• Supports success of other scopes of services as is needed
• Assures that cases assigned for care coordination are meeting timeline benchmarks for all resettlement services within and outside of Ascentria
• Refers to and supports warm hand-off to all other internal scopes of services
• Refers to external providers for services not covered by another scope of service
• Coordinates pre-arrival and arrival activities in preparation for resettlement.This may include preparing a household and airport pick-up.
• Assists refugees with developing resettlement plans.
• Assists refugees with ongoing cultural adjustment.
• Coaches and empowers refugees to work toward self-sufficiency and to integrate into the community; adhering to timeframe requirements of the refugee program’s contracts.
• Provides exceptional customer service both verbally and face-to-face.
• Treats refugee clients with dignity and respect at all times

Record Keeping and Reporting

• Reports to funders on individual client progress as well as overall program outcomes.
• Ensures quality of casefiles associated with clients and services on an ongoing basis as well as monthly casefile reviews.
• Completes, submits and maintains documentation in accordance with contractual standards and in a timely manner.
• Maintains client database, client financial records and case files, including case notes, collected data points and documents.
• Completes and files progress and other administrative reports according to program procedures and according to deadline.
• Represents team during funding monitoring occurrences.
• Performs other duties as assigned to help meet the goals of the program or the agency.

Qualifications

• High School Diploma or equivalent required. Associate’s or Bachelor’s Degree preferred.
• Minimum of two (2) year of related experience required.
• Valid Driver’s License, positive driving record and proof of automobile insurance is required to transport clients.
• Restricted funding sources and rapidly changing political and regulatory requirements demand a creative approach to the delivery of services; innovation and creativity required.
• Must be comfortable speaking with groups, working on collaborative teams and advocating for systems change as needed.
• Ability to work sensitively and effectively in a multi-cultural/multi-lingual environment.
• Ability to work as a team member and independently.
• Ability to work in a fast-paced environment and respond to rapidly changing priorities throughout the day.
• Ability to recommend and make process improvements.
• Ability to be flexible, adapt, and contribute to ongoing organizational transformation.
• Must have positive outlook and enthusiasm for dynamic work environment.
• Ability to work within the mission of the organization, "We are called to strengthen communities by empowering people to respond to life’s challenges."
• Must have excellent oral and written communication skills and ability to handle situations with diplomacy and tact.
• Must have well organized, able to multi-task, prioritize, and attend to detail.
• Ability to speak a language our clients speak is preferred (Dari, Pashto, Nepali, Hindi, Rohingya, Swahili, Kinyarwanda and Arabic).
• Lived experience akin to served population preferred

Trainings Required:

• Ascentria Organizational Orientation.
• Maintain mandatory training and certifications as required.

Ascentria offers the following employee benefits:

• High quality/affordable health, dental, and vision insurance to support your overall wellness
• Flexible Spending Account to help manage eligible expenses
• A 403(b)-retirement plan with employer match
• A full-service Employee Assistance Program with many free and accessible services and supports
• Generous tuition reimbursement to invest in your professional growth and development
• Paid time off which increases as your tenure grows and holidays for work-life balance
• A workplace culture that values diversity, equity, and inclusion, where all voices are heard and respected
  

When you join Ascentria,you’renot just taking on a job—you’restepping into a role that empowers you to grow personally and professionally while contributing to a meaningful mission.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.