Reservations Team Leader: Elevate Guest Experiences

One&Only Resorts; Big Sky (MT); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Program Participation

25 Days Paid Time Off

Subsidized Colleague Housing

Winter Season Ski/Fitness Pass

Complimentary Transportation

Complimentary Meals on Shift

On-Property Discounts Across F&B, Well

Travel Discounts Across Kerzner Props

Job summary

One&Only Resorts in Bozeman, Montana is seeking a Team Leader, Reservations to provide day‑to‑day leadership to the Reservations team, ensuring a consistent high level of service and achievement of revenue targets through upselling and cross‑selling.

You will coach colleagues, manage task allocations, monitor call volumes, and oversee third‑party channels while maintaining a guest‑centric approach and a strong knowledge of promotions and products.

Qualifications

• Minimum 1 year of experience in a Reservations department within a hotel or resort.
• Previous experience in a hospitality leadership role.
• Proficient in Microsoft Office and Opera PMS; familiarity with hotel systems preferred.
• Strong customer service, communication, interpersonal, and organizational skills.

Responsibilities

• Assist the Manager, Reservations with daily task allocations and directing colleagues to meet operational needs.
• Drive revenue through upselling, cross-selling, and suggestive selling opportunities.
• Monitor call volumes, service levels, and staffing to minimize abandoned calls.
• Manage third-party reservation sites and channels, ensuring accurate information, rates, inventory, and availability.
• Provide ongoing coaching to colleagues to support service excellence.
• Lead shift briefings when the Manager, Reservations is unavailable.
• Maintain clear communication within the Reservations team on updates and guest feedback.
• Ensure knowledge of current promotions, rates, and hotel products/services.

Skills

Leadership experience

Customer service

Communication

Organizational skills

Microsoft Office

Opera PMS

Tools

Opera PMS

Job description

One&Only Resorts in Bozeman, Montana is seeking a Team Leader, Reservations to provide day‑to‑day leadership to the Reservations team, ensuring a consistent high level of service and achievement of revenue targets through upselling and cross‑selling.

You will coach colleagues, manage task allocations, monitor call volumes, and oversee third‑party channels while maintaining a guest‑centric approach and a strong knowledge of promotions and products.