Reservations Team Lead — Onsite Ops Coach (Lexington)

Corpay Lodging (formerly CLC); Lexington (KY); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Corpay Lodging’s Lexington, KY team is seeking a Reservations Specialist Team Lead to supervise a high-volume reservations group onsite.

This hands-on leadership role will coach staff, manage daily workflow, monitor quality and KPIs, handle escalations, and ensure accurate, timely service for clients and hotels. The schedule is Saturday to Wednesday, 2:00 p.m.–11:00 p.m., onsite in Lexington.

Formación

• 1–2 years of supervisory or comparable leadership experience.
• Experience coaching employees and managing performance.
• Comfortable using reports, KPIs, quality measures, and workflow data.
• Strong judgment, problem-solving, communication, and escalation-management skills.
• Proficient with Microsoft Office, particularly Excel, Outlook, and Word.

Responsabilidades

• Lead and support daily activities of the reservations team.
• Assign and monitor workflow to ensure requests and due times are met.
• Coach team members on quality, productivity, customer service, and performance.
• Monitor calls, reservations, client communications, and service quality.
• Review performance metrics, identify trends, and use data to improve results.
• Handle escalations involving reservations, clients, hotels, extensions, changes, or early departures.
• Support employee development, training, feedback, and corrective action when needed.
• Assist with overflow work and other team projects as needed.

Conocimientos

Leadership experience

Team leadership

Customer service

Coaching employees

Data and KPIs

Communication

Escalation management

Herramientas

Excel

Outlook

Word

Descripción del empleo

Corpay Lodging’s Lexington, KY team is seeking a Reservations Specialist Team Lead to supervise a high-volume reservations group onsite.

This hands-on leadership role will coach staff, manage daily workflow, monitor quality and KPIs, handle escalations, and ensure accurate, timely service for clients and hotels. The schedule is Saturday to Wednesday, 2:00 p.m.–11:00 p.m., onsite in Lexington.