Reservations Operations Lead - Remote Team Leadership

Loews Hotels, LLC.; Nashville (TN); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Tuition reimbursement

Pet insurance

Team member hotel rates

Job summary

Loews Hotels & Co seeks a Reservations Supervisor to lead our remote Travel Planner team within the Customer Engagement Center. You will coach agents, drive sales, and ensure accurate, friendly guest experiences across voice and digital channels.

Ideal candidates have hospitality leadership experience, strong communication, and a guest-first mindset, with a track record of remote team success and brand-aligned service.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Experience leading remote or virtual teams in a guest-services environment.
• Strong guest service and sales acumen required.

Responsibilities

• Support a remote team of agents across the entire Customer Engagement Center.
• Partner with Operations Management to support daily center operations and drive service and sales performance.
• Provide real-time coaching and support to team members, reinforcing service standards and accuracy.
• Monitor engagement quality across voice and digital channels, ensuring alignment with brand standards.
• Monitor real-time operations to ensure operations efficiency and service level achievement.
• Serve as a key point of escalation for guest concerns and operational challenges.
• Collaborate across departments to ensure smooth communication and guest issue resolution.
• Participate in staffing, training, and performance feedback initiatives.
• Collaborate with other leaders and departments to drive operational improvements and guest satisfaction.
• Support a culture of recognition, teamwork, and professional growth across the Customer Engagement Center.

Skills

Hospitality leadership

Remote team coaching

Communication skills

Sales acumen

Guest-focused

Brand standards

Time management

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Office (Excel, Word, Outlook)

Contact center technologies

Job description

Loews Hotels & Co seeks a Reservations Supervisor to lead our remote Travel Planner team within the Customer Engagement Center. You will coach agents, drive sales, and ensure accurate, friendly guest experiences across voice and digital channels.

Ideal candidates have hospitality leadership experience, strong communication, and a guest-first mindset, with a track record of remote team success and brand-aligned service.