Reservations Specialist: Guest Services & Revenue Support

Hotel Valencia Riverwalk; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid Time Off

Job summary

Hotel Valencia Riverwalk is looking for a Reservations Agent to join their team in San Antonio. The role focuses on providing high-quality customer service while handling calls for reservations across multiple properties. You will support hotel operations through accurate data entry and communication.

The ideal candidate has a high school diploma and prior experience in customer service or hospitality, along with strong communication and problem-solving skills. Benefits include medical, dental, and paid time off.

Qualifications

• Previous customer service or call center experience preferred.
• Hospitality or reservations experience strongly preferred.
• Ability to work in a fast-paced, call center environment.

Responsibilities

• Handle inbound and outbound reservation calls for multiple hotel properties.
• Provide courteous and knowledgeable service to all guests.
• Accurately enter, modify, and cancel reservations in the system.

Skills

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Reservations systems

Computer software

Telephone systems

Job description

Hotel Valencia Riverwalk is looking for a Reservations Agent to join their team in San Antonio. The role focuses on providing high-quality customer service while handling calls for reservations across multiple properties. You will support hotel operations through accurate data entry and communication.

The ideal candidate has a high school diploma and prior experience in customer service or hospitality, along with strong communication and problem-solving skills. Benefits include medical, dental, and paid time off.