PM Busser- HVRW

VALENCIA GROUP; San Antonio (TX); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Medical, Dental, Life insurance

Paid Time Off

Paid Community Service Days

Job summary

Valencia Hotel Group is seeking a friendly dining room assistant at Hotel Valencia Riverwalk in San Antonio, TX. You will clear and reset tables, assist servers, and ensure courteous, efficient service to guests.

The role emphasizes customer service, teamwork, attention to detail, and the ability to work flexible hours, including evenings and holidays, in a hotel environment.

Qualifications

• Strong verbal and written communication skills.
• Handling difficult customers or complaints with professionalism.
• Multitasking effectively in a fast-paced environment.
• Effective time management and problem-solving skills.
• Ability to work well with a team and demonstrate attention to detail.
• Excellent organizational and interpersonal abilities.

Responsibilities

• Set up tables before opening and stock service stations for each shift.
• Promptly clear and reset used tables and maintain cleanliness.
• Assist food servers and provide courteous, professional service.
• Maintain knowledge of hotel services to assist guests with inquiries.
• Demonstrate flexible availability including evenings, weekends, and holidays.
• Follow Valencia Hotel Group standards and participate in trainings.

Skills

Communication skills

Multitasking

Time management

Customer service

Teamwork

Attention to detail

Education

High school diploma or equivalent

TABC certificate

Food Handler certificate

Job description

Overview

Job Location: Hotel Valencia Riverwalk - San Antonio, TX 78205

Position Type: Full Time

Education Level: High School

Salary Range: $11.00

Shift: Any

We are seeking a friendly, professional dining room assistant to join the hotel’s Food and Beverage team. This role includes clearing and resetting tables, assisting food servers, and providing courteous, professional and efficient service to guests. The ideal candidate has excellent customer service skills, attention to detail, and a passion for hospitality.

Responsibilities

• Operational Responsibilities
  • Set up tables before opening
  • Stock and maintain service stations with the proper supplies before, during and after each shift
  • Promptly clear and reset used tables
  • Remove dirty china and glassware from front of the house to the dish area
  • Take soiled linen to the Laundry Department for laundering
  • Follow a checklist every shift
  • Maintain a well-groomed, professional appearance and demeanor
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Certification of completion in TABC and Food Handler
  • Contribute positively to the team within the department
  • Prepare for any guest requests
  • Comply with Valencia Hotel Collection standards and regulations
  • Maintain regular attendance in compliance with Valencia Hotel Group
  • Complete other duties as assigned by Supervisor
  • Keep work areas clean and organized
  • Be extremely courteous to all customers and fellow employees
  • Maintain hotel equipment in proper working condition
  • Demonstrate effective multitasking skills

• Guest Services
  • Maintain knowledge of hotel services and amenities to assist guests with inquiries
  • Provide personalized service by engaging with guests, learning their preferences, and making recommendations
  • Greet guests upon arrival and departure
  • Maintain a professional and welcoming demeanor to enhance the guest experience
  • Study and practice the 18 Core Service Standards

• Team Support and Training
  • Attend required meetings
  • Keep work areas clean and organized
  • Be courteous to all customers and fellow employees
  • Attend monthly Food and Beverage Meetings
  • Participate in ongoing training to stay updated on menu items, service standards, and company policies

• Communication and Reporting
  • Collaborate with other hotel departments to ensure seamless guest service
  • Report any incidents, accidents, or unsafe conditions immediately to management

• Safety & Compliance
  • Comply with Valencia Hotel Group standards and regulations to encourage safe and efficient hotel operations
  • Wear required non-slip footwear
  • Comply with local and state laws regarding alcohol service, including verifying guest identification when necessary

Basics

• Warmly welcoming and creating a refined, inviting restaurant atmosphere
• Display courteous behavior with guests and team members
• Follow all opening, shift, and closing procedures
• Maintain a polished and well-organized work area
• Perform any additional duties assigned by the supervisor
• Complete a checklist every shift
• Weekly rehearsals to upkeep standards

Physical Requirements

• Sitting: Not applicable
• Standing/Walking: Must be able to stand and walk for extended periods
• Lifting/Carrying: Ability to lift and carry trays, glassware, and supplies up to 50 lbs
• Other: Frequent bending, reaching, and light lifting

Working Environment

• Interior: Primarily inside the hotel including guest areas, restaurant, bar, lobby and kitchen
• Exterior: Comfortable working outdoors if needed

Qualifications

• Strong verbal and written communication skills
• Handling difficult customers or complaints with professionalism
• Multitasking effectively in a fast-paced environment
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational and interpersonal abilities

Education and Experience

• High school or equivalent education recommended
• TABC and Food Handler’s certificates

Benefits

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer. Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative workforce.

• Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:
• America’s Greatest Workplaces for Women 2024
• America’s Greatest Workplaces for Job Starters 2024