Room Service Attendant: Elevate Guest Experience & VIP Service

Westin Riverwalk, San Antonio; San Antonio (TX); On-site; USD 20,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Complimentary meals

Discounted downtown parking

Marriott Room Rate Discount

Job summary

Westin Riverwalk, San Antonio is seeking a Room Service Server to join our Room Service Team. You will be responsible for delivering and setting up food and beverage orders to guests, ensuring a positive guest experience in alignment with our standards.

Responsibilities include VIP amenities, banquet-style service, shift-side work, and cash handling per policy. Strong communication and the ability to lift and transport items are essential.

Qualifications

• Hotel experience preferred.
• Ability to communicate well with guests.
• Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
• Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all VIP amenities.
• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
• Complete all shift side work as outlined in the hotel’s operating policies and procedures.
• Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
• Report all communication to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.

Skills

Hotel experience

Guest communication

Lifting & carrying

Tray handling

Verbal communication

Adaptable communication

Job description

Westin Riverwalk, San Antonio is seeking a Room Service Server to join our Room Service Team. You will be responsible for delivering and setting up food and beverage orders to guests, ensuring a positive guest experience in alignment with our standards.

Responsibilities include VIP amenities, banquet-style service, shift-side work, and cash handling per policy. Strong communication and the ability to lift and transport items are essential.