Reservations Specialist - Guest Experience

Casa Ybel Resort; Sanibel (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Casa Ybel Resort in Sanibel, FL is seeking a Reservations Agent to be the first point of contact for guests. You will assist with booking vacations, answer inquiries, and coordinate with the service team to ensure accurate, friendly service.

The role requires strong communication, attention to detail, and proficiency with reservation software. If you enjoy a fast-paced environment and delivering memorable guest experiences, this is the place to grow your hospitality career.

Qualifications

• Prior experience in a customer service or hospitality role preferred.
• Excellent communication and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in computer systems and reservation software.
• Strong attention to detail and organizational skills.

Responsibilities

• Book reservations for guests through phone, email, and online channels.
• Provide excellent customer service by answering inquiries and resolving issues in a timely manner.
• Coordinate with other departments to ensure guest requests are met.
• Maintain accurate records of reservations and guest information.
• Assist with upselling upgrades and additional amenities.

Skills

Customer service

Hospitality

Communication skills

Multitasking

Detail-oriented

Tools

Reservation software

Job description

Casa Ybel Resort in Sanibel, FL is seeking a Reservations Agent to be the first point of contact for guests. You will assist with booking vacations, answer inquiries, and coordinate with the service team to ensure accurate, friendly service.

The role requires strong communication, attention to detail, and proficiency with reservation software. If you enjoy a fast-paced environment and delivering memorable guest experiences, this is the place to grow your hospitality career.