Reservations Agent

Casa Ybel Resort; Sanibel (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Casa Ybel Resort in Sanibel, FL is seeking a Reservations Agent to be the first point of contact for guests. You will assist with booking vacations, answer inquiries, and coordinate with the service team to ensure accurate, friendly service.

The role requires strong communication, attention to detail, and proficiency with reservation software. If you enjoy a fast-paced environment and delivering memorable guest experiences, this is the place to grow your hospitality career.

Qualifications

• Prior experience in a customer service or hospitality role preferred.
• Excellent communication and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in computer systems and reservation software.
• Strong attention to detail and organizational skills.

Responsibilities

• Book reservations for guests through phone, email, and online channels.
• Provide excellent customer service by answering inquiries and resolving issues in a timely manner.
• Coordinate with other departments to ensure guest requests are met.
• Maintain accurate records of reservations and guest information.
• Assist with upselling upgrades and additional amenities.

Skills

Customer service

Hospitality

Communication skills

Multitasking

Detail-oriented

Tools

Reservation software

Job description

Welcome to Casa Ybel Resort!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you as a Reservations Agent at Casa Ybel Resort in beautiful Sanibel, FL!

Job Overview:

As a Reservations Agent, you will be the first point of contact for our guests, assisting them with booking their dream vacation at Casa Ybel Resort. You will work closely with our resort service team to ensure all reservations are handled efficiently and accurately. Your exceptional communication skills and attention to detail will contribute to our guests' unforgettable experience at our resort.

Key Responsibilities:

• Book reservations for guests through phone, email, and online channels
• Provide excellent customer service by answering inquiries and resolving issues in a timely manner
• Coordinate with other departments to ensure guest requests are met
• Maintain accurate records of reservations and guest information
• Assist with upselling upgrades and additional amenities

Qualifications:

• Prior experience in a customer service or hospitality role preferred
• Excellent communication and problem-solving skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in computer systems and reservation software
• Strong attention to detail and organizational skills

At Casa Ybel Resort, we believe in creating memorable experiences for our guests while fostering a positive work environment for our team members. Our historic resort has been a tranquil escape for over a century, offering luxurious accommodations and first-class amenities in a stunning beachfront setting. Whether you're unwinding by the pool, exploring the vibrant local culture, or indulging in gourmet dining, Casa Ybel Resort is the perfect escape for guests looking to experience the beauty of Sanibel Island.