Guest Services & Reservations Pro: Grow Leads & Experience

Better Talent; Holmes Beach (FL); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

PTO & sick days

Vacation days

Employee recognition programs

Bonuses/commissions

Job summary

SeaBreeze Vacation on Anna Maria Island, FL is seeking a Reservations & Guest Services Specialist to assist guests from inquiry through checkout. The role is on-site, with a mix of guest communication, sales follow-up, and ensuring visitors feel welcomed and cared for.

The position reports to the Sales & Reservations Manager, involves handling inquiries, guiding guests to suitable properties, and processing reservations with attention to detail.

Qualifications

• At least 1 year of experience in sales, reservations, hospitality, or customer service.
• Strong verbal and written communication skills.
• Ability to build rapport quickly with guests.
• Tech-savvy with the ability to learn new systems.
• Well-organized with attention to detail in payments, reservations, and records.
• Preferred: experience following up on leads and closing sales opportunities.

Responsibilities

• Respond promptly and professionally to calls, chats, and emails.
• Greet office visitors and assist with questions.
• Support in-house guests before and during their stay.
• Follow up on sales leads and conduct warm outreach.
• Recommend property options tailored to guest needs.
• Make outbound calls to nurture leads and close bookings.
• Process payments accurately and securely.
• Maintain organized guest and reservation records.
• Collaborate with the team to ensure smooth guest experiences.
• Follow all guest-service and reservations procedures.
• Complete additional tasks as assigned by management.

Skills

Sales experience

Customer service

Hospitality

Communication skills

Tech-savvy

Job description

SeaBreeze Vacation on Anna Maria Island, FL is seeking a Reservations & Guest Services Specialist to assist guests from inquiry through checkout. The role is on-site, with a mix of guest communication, sales follow-up, and ensuring visitors feel welcomed and cared for.

The position reports to the Sales & Reservations Manager, involves handling inquiries, guiding guests to suitable properties, and processing reservations with attention to detail.