Reservations Specialist - Flexible Hours & Guest Experience

Wyndham-Deerfield-Beach-Resort; Ocean Vue (FL); On-site; USD 34,000 - 48,000; Full time

Job summary

Wyndham Deerfield Beach Resort is seeking a Reservations Agent to handle inbound calls, emails, and inquiries with a focus on delivering exceptional guest service. You will manage reservations, provide accurate information on rates and amenities, and coordinate with departments to ensure guest satisfaction.

The role requires strong communication, high organization, and the ability to multitask in a fast-paced hotel environment. Proficiency with reservation systems and MS Office is preferred.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle inquiries and complaints professionally.
• Highly organized with ability to multitask.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office and reservation systems.
• Knowledge of hotel operations and guest services.

Responsibilities

• Provide customer service to guests by phone, in person, and via email.
• Inform guests about services, rates, and hotel amenities.
• Check room availability and process reservations.
• Enter guest information into the reservations system accurately.
• Process payments and issue confirmation numbers.
• Resolve complaints and coordinate with departments for satisfaction.
• Update guest profiles and track reservations.
• Maintain records of guest preferences.
• Stay informed on current promotions.
• Assist guests with special requests and local information.

Skills

Customer service

Communication skills

Organization

Multi-tasking

Reservation systems

Microsoft Office

Tools

Reservation software

Microsoft Office

Job description

Wyndham Deerfield Beach Resort is seeking a Reservations Agent to handle inbound calls, emails, and inquiries with a focus on delivering exceptional guest service. You will manage reservations, provide accurate information on rates and amenities, and coordinate with departments to ensure guest satisfaction.

The role requires strong communication, high organization, and the ability to multitask in a fast-paced hotel environment. Proficiency with reservation systems and MS Office is preferred.