Reservations Agent - The Wyndham Deerfield Beach Resort

Wyndham-Deerfield-Beach-Resort; Ocean Vue (FL); On-site; USD 34,000 - 48,000; Full time

Job summary

Wyndham Deerfield Beach Resort is seeking a Reservations Agent to handle inbound calls, emails, and inquiries with a focus on delivering exceptional guest service. You will manage reservations, provide accurate information on rates and amenities, and coordinate with departments to ensure guest satisfaction.

The role requires strong communication, high organization, and the ability to multitask in a fast-paced hotel environment. Proficiency with reservation systems and MS Office is preferred.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle inquiries and complaints professionally.
• Highly organized with ability to multitask.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office and reservation systems.
• Knowledge of hotel operations and guest services.

Responsibilities

• Provide customer service to guests by phone, in person, and via email.
• Inform guests about services, rates, and hotel amenities.
• Check room availability and process reservations.
• Enter guest information into the reservations system accurately.
• Process payments and issue confirmation numbers.
• Resolve complaints and coordinate with departments for satisfaction.
• Update guest profiles and track reservations.
• Maintain records of guest preferences.
• Stay informed on current promotions.
• Assist guests with special requests and local information.

Skills

Customer service

Communication skills

Organization

Multi-tasking

Reservation systems

Microsoft Office

Tools

Reservation software

Microsoft Office

Job description

Description

The Wyndham Deerfield Beach Resort is looking for a passionate and professional Reservations Agent to join our team. The Reservations Agent will be responsible for responding to incoming calls, emails, and other inquiries from customers, providing excellent customer service. The successful candidate will have exceptional communication skills, strong organizational abilities, and the ability to multitask. The Reservations Agent must have a positive attitude and be able to handle challenging situations with tact and grace. If you are enthusiastic, motivated, and have a passion for customer service, we would love to hear from you!

Requirements

Job Responsibilities

• Provide customer service to guests over the phone, in person, and via email
• Respond to customer inquiries and provide accurate information about the hotel’s services, rates, and amenities
• Answer customer questions regarding availability of rooms and rates
• Enter customer information into the reservations system accurately and efficiently
• Process payments and issue confirmation numbers
• Resolve customer complaints and coordinate with other departments to ensure customer satisfaction
• Monitor availability of rooms and take action to maximize occupancy
• Update customer profiles and track reservations
• Maintain records of guest preferences
• Keep abreast of current promotions and packages being offered by the hotel
• Assist guests with special requests and provide information related to local attractions and transportation.

Job Requirements

• Excellent customer service and communication skills
• Ability to handle customer inquiries and complaints in a professional manner
• Highly organized and the ability to multi-task
• Ability to work in a fast-paced environment
• Proficient in computer applications such as Microsoft Office, internet browsers, and reservation systems
• Knowledge of hotel operations and customer service
• Knowledge of hotel products, services, and amenities
• Ability to maintain records and accurately enter data into the system
• Ability to work independently and as part of a team
• Must be available to work flexible hours including evenings, weekends, and holidays
• Must be able to stand for long periods of time.