Reservations Specialist — Craft Wanderlust Experiences

BENCHMARK; Naples (FL); On-site; USD 25,000 - 26,000; Full time

Job summary

Pyramid Global Hospitality in Naples, FL, is seeking a Reservations Agent to deliver exceptional Wanderlust experiences. You will answer calls, greet guests, and make reservations for all resort accommodations with accuracy and a guest-centric approach.

You will promote revenue optimization, generate daily reports, and upsell resort amenities to enhance the guest experience and contribute to the property’s performance.

Qualifications

• High school diploma or equivalent.
• Previous hotel or resort experience preferred.

Responsibilities

• Assist guests in discovering and booking Wanderlust experiences.
• Answer calls and greet guests worldwide in a friendly manner.
• Make guest reservations for all resort accommodations.
• Promote revenue optimization concepts to maximize the resort’s revenue.
• Generate and audit daily reservations reports for accuracy and preparedness.
• Upsell resort amenities to increase ancillary revenue.
• Maintain knowledge of resort offerings, promotions and policies.

Skills

Communication skills

Computer skills

Bilingual English/Spanish

People-oriented

Education

High school diploma or equivalent

Tools

Reservations software

Job description

Pyramid Global Hospitality in Naples, FL, is seeking a Reservations Agent to deliver exceptional Wanderlust experiences. You will answer calls, greet guests, and make reservations for all resort accommodations with accuracy and a guest-centric approach.

You will promote revenue optimization, generate daily reports, and upsell resort amenities to enhance the guest experience and contribute to the property’s performance.