Reservations Sales Manager: Lead Team & Guest Experience

Hyatt Hotels Corporation; Massachusetts; Vor Ort; USD 52.000 - 64.000; Vollzeit

Zusammenfassung

Miraval Berkshires Resort and Spa is seeking a Reservations Sales Manager to lead the reservations team and optimize processes, ensuring superior guest service and revenue performance. The role emphasizes building a buying culture, coaching staff, and maintaining high call and email response standards.

The position requires coordinating with Revenue, Finance, and other departments, with flexibility to support sister properties as needed and ensure seamless guest experiences.

Qualifikationen

• Experience in hospitality reservations and revenue optimization.
• Strong leadership and coaching abilities for a remote/onsite team.
• Proven track record of delivering high-quality guest service.

Aufgaben

• Oversee reservations processes to maximize efficiency and guest satisfaction.
• Lead training and coaching of the Reservations team.
• Collaborate with Finance and Revenue teams to align labor and costs.
• Maintain relationships with other departments and sister properties.

Kenntnisse

Reservations management

Team leadership

Coaching

Customer service

Tools

Home Property

Jobbeschreibung

Miraval Berkshires Resort and Spa is seeking a Reservations Sales Manager to lead the reservations team and optimize processes, ensuring superior guest service and revenue performance. The role emphasizes building a buying culture, coaching staff, and maintaining high call and email response standards.

The position requires coordinating with Revenue, Finance, and other departments, with flexibility to support sister properties as needed and ensure seamless guest experiences.