Reservations Sales Manager - Lead Remote Team Growth

Hyatt Hotels Corporation; Lenox (MA); Vor Ort; USD 58.000 - 69.000; Vollzeit

Benefits dieser Stelle

World class resort

Fortune’s 100 best companies to work 4

Discounted Hyatt rates

Flexible schedules

Zusammenfassung

Miraval Berkshires Resort and Spa seeks a Reservations Sales Manager to lead reservation operations, train staff, and enhance service quality. You will partner with Revenue to optimize schedules and outcomes, while ensuring guest satisfaction and adherence to Miraval standards.

This full-time role requires strong leadership, call-center like discipline, and hands-on coaching of a remote and on-site team to deliver superior reservations service and revenue performance.

Qualifikationen

• Minimum 3 years of high-end sales and customer service experience in hospitality preferred.
• Strong verbal and written communication skills for guest and agent interactions.
• Experience in training and coaching staff is a plus.

Aufgaben

• Manage reservations processes to maximize efficiency and guest satisfaction.
• Coach and train the department to ensure consistency and quality.
• Oversee remote team agreements and collaboration with other departments.

Kenntnisse

Sales excellence

Customer service

Communication

Team leadership

Ausbildung

Hospitality experience preferred

Tools

GDS

Reservations software

Jobbeschreibung

Miraval Berkshires Resort and Spa seeks a Reservations Sales Manager to lead reservation operations, train staff, and enhance service quality. You will partner with Revenue to optimize schedules and outcomes, while ensuring guest satisfaction and adherence to Miraval standards.

This full-time role requires strong leadership, call-center like discipline, and hands-on coaching of a remote and on-site team to deliver superior reservations service and revenue performance.