Reservations Experience Planner

Hyatt Hotels Corporation; Salt Lake City (UT); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Unlimited use of fitness center and yoga classes

Employee discounts on all spa services

Flexible schedules

Job summary

Hyatt Hotels Corporation is seeking a Reservations Experience Planner in Salt Lake City, Utah. This role involves overseeing the end-to-end experience planning and reservation processes to ensure guests receive personalized and seamless service. The successful candidate will build strong relationships with clients, providing tailored recommendations that enhance overall wellbeing.

Essential functions include delivering superior experience planning, making authentic connections, and attending training classes. Benefits include world-class amenities, incentive packages, and employee discounts.

Qualifications

• Willingness to adapt to change and work in a fast-paced environment.
• Exceptional verbal and written communication skills.
• Strong time management and organizational skills.

Responsibilities

• Oversee the experience planning and reservations process.
• Build strong relationships with clients by understanding preferences.
• Provide tailored recommendations to enhance guest experience.

Skills

Strong communication skills

Detail-oriented

Ability to thrive in fast-paced environments

Goal orientation

Job description

Close Inclusive Collection Job Postings Notification

Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.

Miraval is currently seeking a Reservations Experience Planner (EP) to join the team. The EP oversees the end‑to‑end experience planning and reservations process, ensuring each guest receives personalized, seamless service. You build strong relationships with clients by understanding their preferences, anticipating their needs, and delivering tailored recommendations that enhance their overall wellbeing and experience. You serve as a trusted advisor, providing thoughtful suggestions, resolving concerns proactively, and coordinating all reservation details with precision. Your role combines hospitality expertise, attention to detail, and a client‑focused mindset to create exceptional and memorable experiences.

ESSENTIAL FUNCTIONS

• Deliver superior experience planning for guests of all three Miraval Resorts.
• Make authentic connections with Miraval guests both on the phone, via email and chat.
• Attain proficiency in the Miraval catalog of experiences.
• Work independently using resources provided.
• Attend training classes to stay current on all aspects of Miraval procedures, services and offerings.
• Other duties and responsibilities as assigned.

SCHEDULE EXPECTATIONS

• Training
  • Onsite, Monday–Friday, on a set schedule determined by the trainer (approx. 8 weeks).
  • Required for all employees, regardless of remote or onsite role.
• Post-Training Schedule
  • Adjusted based on business needs.
  • Typically includes at least one weekend day and may involve later shifts within operating hours:
    • Mon–Fri: 8 AM – 7 PM
    • Sat–Sun: 8 AM – 5 PM
• Prior remote or independent work experience required.
• Without prior experience, remote consideration may occur ~6 months after training, based on manager assessment.

BENEFITS

• World class resort
• Awarded Fortune’s 100 best companies to work for
• Unlimited use of our fitness center, yoga classes, and lectures
• Positions with incentive & bonus packages
• $1,000 reimbursement for tuition (after 12 months)
• Employee discounts on all spa services and programming
• Discounted and comped rates at Hyatt Hotels
• Positions with flexible schedules

QUALIFICATIONS

• Positive attitude, willing to take work in a fast‑paced environment and thrives with change.
• Goal orientated with a strong desire to meet incentive goals, including sales revenue goals.
• Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests.
• Exceptional time management, detail and organizational skills.
• Professional demeanor with exceptional verbal, written and electronic communication skills.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.