Reservations & Guest Support Specialist – Remote

Destination Knot; United States; Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Remote work flexibility

Training and ongoing guidance provided

Structured and supportive work environ

Job summary

Destination Knot is seeking a Reservations & Guest Support Specialist to work remotely within the United States. You will handle reservations, scheduling, and guest inquiries, ensuring accurate records and timely communication.

This role suits organized, service-oriented individuals who can work independently, follow workflows, and collaborate with the team to maintain high standards of guest experience. Training and ongoing guidance are provided, with remote-flexible scheduling and a supportive

Qualifications

• Experience in guest services, reservations, or administrative roles is helpful but not required.
• Excellent written and verbal communication.
• Strong attention to detail and organizational skills.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates.
• Respond to guest inquiries via email, phone, and messaging platforms.
• Maintain accurate records, calendars, and service documentation.
• Monitor timelines to ensure changes and confirmations are processed correctly.
• Provide general guest support to ensure a smooth and positive experience.
• Follow established workflows and quality standards.
• Collaborate with internal team members to support daily operations.

Skills

Customer service

Communication

Attention to detail

Organization

Remote work

Multitasking

Tools

CRM tools

Job description

Reservations & Guest Support Specialist – Remote

Location: Remote (United States)

About Us:

We are a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and delivering a consistently positive client experience.

Position Overview:

The Reservations & Guest Support Specialist provides client-facing and administrative support related to reservations, scheduling, and guest inquiries. This role is responsible for maintaining accurate records, assisting with confirmations and updates, and ensuring timely, professional communication throughout the coordination process.

This position is well-suited for individuals who are organized, service-oriented, and comfortable working independently in a remote environment.

Key Responsibilities:

• Assist with reservation requests, confirmations, and scheduling updates
• Respond to guest inquiries via email, phone, and messaging platforms
• Maintain accurate records, calendars, and service documentation
• Monitor timelines to ensure changes and confirmations are processed correctly
• Provide general guest support to ensure a smooth and positive experience
• Follow established workflows and quality standards
• Collaborate with internal team members to support daily operations

Qualifications & Skills:

• Strong customer service and communication skills
• High attention to detail and organization
• Ability to manage multiple tasks in a remote work environment
• Basic computer proficiency and ability to learn new systems
• Professional, reliable, and responsive
• Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.

Work Environment & Schedule:

• Fully remote position
• Flexible scheduling may be available
• Training and ongoing guidance provided

Why Work With Destination Knot:

• Remote work flexibility
• Structured and supportive work environment
• Clear expectations and established processes
• Opportunity to build coordination and guest support skills