Reservations & Guest Services Specialist - Weekend shifts

Chetola Resort & Conference Center; Blowing Rock (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive benefits including health, dental, vision, and PTO

On-property perks

Job summary

Chetola Resort & Conference Center in Blowing Rock, North Carolina, is seeking a full-time Reservations Agent for its Front Office & Guest Services team. The role requires detail-oriented service, strong communication, and computer skills. Responsibilities include answering calls, making reservations, assisting in-house guests, and ensuring an exceptional guest experience. Weekend availability is essential. The position offers competitive pay and comprehensive benefits for full-time employees.

Qualifications

• Strong computer skills and comfort working across multiple systems.
• Prior experience in hospitality or customer service preferred but not required.
• Ability to handle multiple calls and requests while maintaining service quality.

Responsibilities

• Answer incoming reservation and guest service calls promptly and professionally.
• Assist guests with booking, modifying, and canceling reservations.
• Serve as a resource for in-house guests by answering questions and requests.

Skills

Detail-oriented

Customer service

Communication

Multitasking

Tools

Property Management System (PMS)

Telephone/PBX systems

Job description

Chetola Resort & Conference Center in Blowing Rock, North Carolina, is seeking a full-time Reservations Agent for its Front Office & Guest Services team. The role requires detail-oriented service, strong communication, and computer skills. Responsibilities include answering calls, making reservations, assisting in-house guests, and ensuring an exceptional guest experience. Weekend availability is essential. The position offers competitive pay and comprehensive benefits for full-time employees.