Guest-Facing AV & Tech Operations Specialist

Chetola Resort & Conference Center; Blowing Rock (NC); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

On-property perks

Job summary

Chetola Resort in Blowing Rock, NC, seeks an AV & Technology Operations Specialist to maintain and enhance the property’s audio-visual and IT services. This hands-on role supports daily operations, events, and client experiences across lodging, dining, spa, and administration.

The ideal candidate will manage AV setups, troubleshoot issues, work with Event Coordinators, and stay current on AV technology trends to elevate guest experiences. Flexible schedule and weekend coverage may be required.

Qualifications

• Experience with professional AV equipment preferred.
• Knowledge of microphones, amplifiers, mixers, projectors, displays, and video systems.
• Strong customer service skills and the ability to work professionally with clients, guests, vendors, and internal departments.
• Excellent troubleshooting, diagnostic, and problem-solving skills.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple events, projects, and priorities simultaneously.
• Willingness to learn new AV and IT technologies.
• Working knowledge of computer systems, networks, IT security, and general technology systems.
• Ability to work independently while also collaborating effectively with other departments.
• Remain calm and solution-oriented in high-pressure event environments.
• Willingness to maintain a flexible schedule including evenings, weekends, and after-hours support when required.

Responsibilities

• Coordinate AV requirements with Event Coordinators and clients prior to events.
• Communicate AV services and recommendations to clients and identify opportunities to increase AV revenue.
• Provide on-site AV support for events and ensure a successful client and guest experience.
• Prepare, configure, test, operate, and maintain AV equipment to meet event requirements.
• Troubleshoot AV equipment and systems before and during events.
• Research and recommend new AV technologies, equipment, and solutions to improve services and capabilities.
• Coordinate AV infrastructure projects with internal teams, contractors, and third-party vendors.
• Provide AV equipment training and technical support to staff across departments.
• Maintain AV equipment, inventory, and documentation records.
• Track AV-related revenue, expenses, equipment purchases, and improvement projects.
• Monitor current AV technology trends and recommend upgrades and improvements.
• Provide on-call, evening, weekend, and after-hours AV support as needed.

Skills

Problem solving

Customer service

Communication

Multitasking

Team collaboration

Tools

AV equipment

Projectors

Networking basics

Job description

Chetola Resort in Blowing Rock, NC, seeks an AV & Technology Operations Specialist to maintain and enhance the property’s audio-visual and IT services. This hands-on role supports daily operations, events, and client experiences across lodging, dining, spa, and administration.

The ideal candidate will manage AV setups, troubleshoot issues, work with Event Coordinators, and stay current on AV technology trends to elevate guest experiences. Flexible schedule and weekend coverage may be required.