Reservations & Guest Experience Specialist

Happy Corner Hospitality; Miami (FL); Sur place; USD 34 000 - 40 000; Plein temps

Avantages offerts par ce poste

Weekly pay

401k plan

Health insurance

Dental insurance

Vision insurance

Employee discounts

Résumé du poste

Happy Corner Hospitality Group, home to Motek, Yalla, and Sesame Bakery, seeks a Reservationist/Receptionist to manage reservations across all locations and support the corporate office. You will ensure accurate bookings, answer guest inquiries, and maintain professional, warm communication that reflects Motek’s brand voice.

The ideal candidate is highly organized, detail-oriented, and calm under pressure, with experience in SevenRooms or OpenTable.

Qualifications

• Previous restaurant or hospitality experience preferred.
• Experience with SevenRooms or OpenTable is strongly preferred.
• Strong written and verbal communication skills.
• Attention to detail and ability to multitask.
• Ability to remain composed under pressure.

Responsabilités

• Manage all incoming reservations via phone, SevenRooms (or reservation platform), email, and online channels
• Answer guest inquiries regarding reservations, large party bookings, waitlists, and general restaurant information
• Process reservation modifications, cancellations, and special requests accurately
• Monitor reservation pacing to prevent overbooking and ensure proper service flow
• Charge and document applicable no-show and late cancellation fees in accordance with company policy
• Respond to guest inquiries regarding no-show charges professionally and clearly
• Assist guests with receipt requests, billing questions, and transaction confirmations
• Support management with chargeback disputes by gathering documentation, reservation details, and proof of service
• Maintain accurate guest profiles and notes within the reservation system
• Communicate VIP arrivals, large parties, and special accommodations to management teams
• Assist in private dining and large group inquiries as needed
• Uphold Motek’s brand voice and hospitality standards in all written and verbal communication
• Place office supplies orders as needed
• Open, scan, and send mail to various departments

Connaissances

Customer service

Discretion

Conflict resolution

Revenue protection

Accountability

Teamwork

Outils

SevenRooms

OpenTable

POS systems

Description du poste

Happy Corner Hospitality Group, home to Motek, Yalla, and Sesame Bakery, seeks a Reservationist/Receptionist to manage reservations across all locations and support the corporate office. You will ensure accurate bookings, answer guest inquiries, and maintain professional, warm communication that reflects Motek’s brand voice.

The ideal candidate is highly organized, detail-oriented, and calm under pressure, with experience in SevenRooms or OpenTable.