Guest Experience Reservationist

Zocha Group; United States; Remote; USD 40,000 - 50,000; Full time

Job summary

A leading hospitality group is seeking talented professionals for a remote Guest Relations position. Responsibilities include managing reservations for top-tier venues and assisting guests through various communication channels. Candidates should possess restaurant experience and proficiency with tools like OpenTable and Resy. This role requires excellent multitasking abilities and flexibility to work evenings and weekends. If you have a passion for guest relations, apply today!

Qualifications

• Prior experience in restaurant environments is required.
• Strong multitasking skills and ability to work efficiently in a fast-paced environment.
• Excellent written and verbal communication skills with a customer-first approach.

Responsibilities

• Answer incoming calls professionally and efficiently.
• Make and modify online reservations using industry platforms.
• Respond to guest inquiries via phone, email, text, and online messaging.
• Build and update guest CRM profiles.
• Provide knowledgeable recommendations based on venue details.
• Communicate directly with venue management.
• Ensure accurate logging of guest interactions.

Skills

Multitasking skills

Tech-savvy

Written communication

Verbal communication

Tools

OpenTable

SevenRooms

Resy

Tock

Slack

Job description

Zocha Group is looking for talented hospitality professionals with restaurant experience to join our Guest Relations team in a remote role. You will assist guests via phone, text, and email, managing reservations for a range of top‑tier restaurants and hospitality venues.

The ideal candidate will be proactive, professional, and guest‑focused, with a warm yet polished communication style. Prior experience in restaurant environments is required, and familiarity with platforms like OpenTable, Resy, SevenRooms, or Tock is a strong plus.

Key Responsibilities

• Answer incoming calls professionally and efficiently
• Make and modify online reservations using industry platforms (e.g., OpenTable, SevenRooms, Resy, Tock)
• Respond to guest inquiries via phone, email, text, and online messaging
• Build and update guest CRM profiles to enhance personalization and service continuity
• Provide knowledgeable recommendations based on venue details, policies, and availability
• Communicate directly with venue management to coordinate guest requests and special accommodations
• Ensure accurate logging of guest interactions and follow company protocols

Qualifications & Skills

• Strong multitasking skills and ability to work efficiently in a fast‑paced environment
• Tech‑savvy with proficiency in reservation systems (OpenTable, Tripleseat, SevenRooms, Resy, Tock) and communication tools (such as Slack)
• Excellent written and verbal communication skills with a customer‑first approach
• Availability to work flexible hours, including evenings, weekends, and holidays as needed

This is a remote position with opportunities for growth. Evenings and weekend availability is required. If you have a passion for hospitality and guest relations, apply today with your resume highlighting relevant experience!