Reservations Experience Planner - Part-Time -must live within 150 miles of Lenox, MA

Hyatt; Lenox (MA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

World class resort

Fortune’s 100 best companies to work"

Unlimited fitness center access

Yoga classes

Lectures

Tuition reimbursement

Employee discounts on spa services

Discounted Hyatt rates

Flexible schedules

Job summary

Miraval Berkshires is seeking a part-time Reservations Experience Planner to join our team in the Berkshire region. The role focuses on end-to-end experience planning and reservations, delivering personalized service and anticipating guest needs to enhance wellbeing and overall experience.

You will build strong relationships with clients by understanding their preferences, coordinating all reservation details with precision, and acting as a trusted advisor.

Responsibilities

• Deliver superior experience planning for guests of Miraval Resorts.
• Make authentic connections with Miraval guests on phone, email and chat.
• Attain proficiency in the Miraval catalog of experiences.
• Work independently using provided resources.
• Attend training classes to stay current on Miraval procedures, services and offerings.

Job description

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

Reservations Experience Planner - Part-Time -must live within 150 miles of Lenox, MA

Miraval Berkshires Resort and Spa

Reservations

Hourly/Entry Level Employee

Full-time

20.00 Hourly US Dollar (USD) pay basis

Summary

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.

Miraval is currently seeking a 20 hour a week part-time Reservations Experience Planner (EP) to join the team. The EP oversees the end-to-end experience planning and reservations process, ensuring each guest receives personalized, seamless service. You build strong relationships with clients by understanding their preferences, anticipating their needs, and delivering tailored recommendations that enhance their overall wellbeing and experience. You serve as a trusted advisor, providing thoughtful suggestions, resolving concerns proactively, and coordinating all reservation details with precision. Your role combines hospitality expertise, attention to detail, and a client-focused mindset to create exceptional and memorable experiences.

ESSENTIAL FUNCTIONS:

Deliver superior experience planning for guests of all three Miraval Resorts.

Make authentic connections with Miraval guests both on the phone, via email and chat.

Attain proficiency in the Miraval catalog of experiences.

Work independently using resources provided.

Attend training classes to stay current on all aspects of Miraval procedures, services and offerings.

Other duties and responsibilities as assigned.

SCHEDULE EXPECTATIONS:

• Training
  
  
  
  • Onsite, Monday–Friday, on a set schedule determined by the trainer (approx. 8 weeks).
  
  
  • Required for all employees, regardless of remote or onsite role.
  
  
  
  


• Post-Training Schedule
  
  
  
  • Adjusted based on business needs.
  
  
  • Typically includes at least one weekend day and may involve later shifts within operating hours:
    
    
    
    • Mon–Fri: 8 AM – 7 PM
    
    
    • Sat–Sun: 8 AM – 5 PM
    
    
    
    
  
  
  
  


• Prior remote or independent work experience required.


• Without prior experience, remote consideration may occur ~6 months after training, based on manager assessment.

The hourly rate for this position is $20.00.

Miravalis a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in thewellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires offers:

• World class resort


• Awarded Fortune’s 100 best companies to work for


• Unlimited use of our fitness center, yoga classes, and lectures


• Positions with incentive & bonus packages


• $1,000 reimbursement for tuition (after 12 months)


• Employee discounts on all spa services and programming


• Discounted and comped rates at Hyatt Hotels
  
• Positions with flexible schedules

Positive attitude, willing to take work in a fast-paced environment and thrives with change.

Goal orientated with a strong desire to meet incentive goals, including sales revenue goals.

Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests.

Exceptional time management, detail and organizational skills.

Professional demeanor with exceptional verbal, written and electronic communication skills.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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