Front Desk – Rooms Controller/Billing Specialist

Hyatt Regency Dfw; Tucson (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Complimentary room nights

Medical, Prescription, Dental and Vis

401K with company match

Paid Time Off

Adoption Assistance

Employee Stock Purchase Plan

Access to resort facilities

Job summary

Miraval Arizona Resort and Spa in Tucson is seeking a Rooms Controller to support the Guest Relations team, manage and block room inventory, and coordinate with Sales, Reservations, Engineering, Housekeeping, and Security to meet guest and group needs. You will review packages before arrival, ensure correct billing, process payments, answer calls, and respond to guest inquiries.

Hotel Front Desk experience is required; Opera PMS experience is a plus.

Qualifications

• Hotel front desk experience is required.
• Experience with Opera PMS is a plus.
• Strong teamwork and customer service orientation in a fast-paced environment.
• Excellent verbal and written communication and telephone etiquette.
• Ability to sit for extended periods and remain organized.

Responsibilities

• Provide support to Guest Relations and help maintain room inventory.
• Block rooms in a timely fashion to meet guest and group needs across departments.
• Review packages prior to arrival and ensure billing is set up correctly for a smooth guest experience.
• Review billing, process forms of payment, and respond to guest inquiries.
• Answer phone calls to Guest Relations and assist with guest requests.

Skills

Teamwork

Customer service

Verbal and written communication

Attention to detail

Flexibility

Tools

Opera PMS

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Miraval Arizona Resort and Spa

US - AZ - Tucson

Front Office

Hourly/Entry Level Employee

Full-time

18.00 Hourly US Dollar (USD) pay basis

Summary

Why Join Us

At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people’s lives.

Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not falling, or obtaining equal parts of something. It is a process that is organic, evolving, and perpetually moving toward equilibrium.

Your passion, your life, your work – in balance.

Position Summary:

Rooms Controller is responsible for providing support to Guest Relations team while working with leaders to maintain and control room inventory; ensuring rooms are blocked in a timely fashion to meet the needs and requests of individual guests and small/large groups, along with hotel departments. i.e Sales, Reservations, Engineering, Housekeeping, and Security.

This position will also assist with reviewing packages prior to arrival, ensuring billing is set up correctly to ensure smooth guest experience. Other duties include reviewing billing, processing forms of payment, answering phone calls to Guest Relations, and responding to guest inquiries.

You will serve administratively as a strong backbone to the Miraval Guest Relations team. If you have worked at other hotels as a front desk clerk or host, and you have an interest in a development opportunity, we'd love to hear from you!

• Hotel Front Desk experience is required; experience with Opera PMS is a plus.
• A true desire to work as part of a team to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills, with excellent telephone etiquette.
• Strong attention to detail, and excellent organizational skills.
• Ability to sit for an extended period of time; periodically for standing and walking.

Able to work a flexible schedule, including weekends and holidays.

We offer excellent benefits:

• Complimentary room nights*
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid Family Bonding Time and Adoption Assistance*
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and gym

* Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hotel Saint Augustine, Bunkhouse Hotels | Houston , TX , US

Hyatt Place Madison/Downtown | Madison , WI , US

Our family is always growing. Want to be in the know?