Reservations & Data Coordinator (Hybrid)

Pursuit Collection; Columbia Falls (MT); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Join an inclusive, global team andmake

Free access to Pursuit attractions

Discounts on stays, dining and retail

Mental health & wellness resources

Job summary

Pursuit Collection is seeking a Reservations Coordinator for the Pacific Northwest to keep our contact center operations running smoothly across multiple geographies. You will focus on clerical, administrative, data management, and operational support to assist leaders and agents in delivering excellent guest experiences daily.

This role requires working with Maestro, Inntopia, and Five9, ensuring accurate data across systems, and contributing to SOPs and knowledge base content.

Qualifications

• 2+ years of experience in hospitality, travel, guest service, reservations, or contact center environments.

Responsibilities

• Provide day-to-day clerical and administrative support to the Central Reservations Manager.
• Maintain, update, and organize operational documents, reports, and trackers for our contact centers.
• Work daily within reservation and attraction booking systems such as Maestro, Inntopia, Five9, and other related platforms.
• Help support data synchronization between systems, ensuring reservations and inventory information are consistent and accurate.
• Assist with back-end audits, system "true ups", and regular data checks to identify discrepancies and follow through on corrections.
• Support data migration and cleanup projects, including organizing, validating, and updating records.
• Support the creation, updating, and organization of Standard Operating Procedures (SOPs) for reservations processes and systems.
• Help build and maintain knowledge base articles, job aids, and reference materials used by reservations agents and leaders.
• Proactively identify process gaps, inconsistencies, or recurring issues, and collaborate with leaders to propose and implement improvements.

Skills

Hospitality experience

Data entry

Systems proficiency

Detail oriented

Written & verbal communication

Prior reservations experience

Tools

Maestro

Inntopia

Five9

Job description

Pursuit Collection is seeking a Reservations Coordinator for the Pacific Northwest to keep our contact center operations running smoothly across multiple geographies. You will focus on clerical, administrative, data management, and operational support to assist leaders and agents in delivering excellent guest experiences daily.

This role requires working with Maestro, Inntopia, and Five9, ensuring accurate data across systems, and contributing to SOPs and knowledge base content.