Global Partner Reservations Specialist

Pursuit Collection; Columbia Falls (MT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free access to Pursuit attractions

Friends 50% off

Discounts on hotel stays, dining, and

Retail discounts

Job summary

Pursuit Collection is seeking a detail-oriented Partner Operations Agent to join our Global Partner Operations Team. You will be the main contact for travel trade partners, managing reservations across lodging, attractions, transportation and F&B while maintaining accuracy and delivering exceptional service.

Ideal candidates have reservations or hospitality experience, are proficient with reservation systems, and communicate clearly with guests and partners to resolve issues and meet KPIs.

Qualifications

• Experience in reservations, hospitality, tourism or customer service preferred.
• Familiarity with reservation systems, booking engines, and CRM platforms such as Salesforce or Delphi is an asset; OPERA PMS experience is a plus.
• Must be comfortable speaking with guests and partners on the phone.

Responsibilities

• Serve as the primary contact for travel trade and MICE partners via phone and email.
• Manage reservations, including inventory, from inquiry to final touchpoint for lodging, attractions, transportation and F&B.
• Perform quality assurance checks on reservations to maintain accuracy and partner satisfaction.
• Collect, maintain and process payments within reservation systems.
• Assist with complaint resolution and escalate when necessary.
• Collaborate with internal departments to ensure smooth partner requirements.
• Meet or exceed Pursuit Service Standards and individual KPIs.
• Assist with SOPs and reservation-related projects.

Skills

Reservation systems

High-volume data entry

Attention to detail

Written and verbal communication

Organizational skills

Multitasking

Team collaboration

Customer service

Tools

Salesforce

Delphi CRM

OPERA PMS

Job description

Pursuit Collection is seeking a detail-oriented Partner Operations Agent to join our Global Partner Operations Team. You will be the main contact for travel trade partners, managing reservations across lodging, attractions, transportation and F&B while maintaining accuracy and delivering exceptional service.

Ideal candidates have reservations or hospitality experience, are proficient with reservation systems, and communicate clearly with guests and partners to resolve issues and meet KPIs.