Reservations Concierge: Spa Access & Guest Experience

The Standard Spa, Miami Beach; Miami Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Spa & Gym access

Pool days

Restaurant discounts

Boutique discounts

Commission on bookings

Perfect room bonus

Job summary

The Standard Spa, Miami Beach is seeking a Reservations Agent to be a seamless link between guests and the luxury experiences we offer. You will handle hotel and spa reservations with warmth, coordinate arrivals with other departments, and contribute to a seamless booking journey.

Ideal candidates bring hotel reservations experience, strong communication, and a passion for service. This on-site role supports a dynamic property known for wellness, dining, and curated experiences in Miami Beach.

Qualifications

• Previous experience in hotel reservations, front office, or related hospitality role.
• Strong communication and guest service skills, both verbal and written.
• Fluent in English; additional languages are a plus.
• Strong organizational and multitasking skills in a fast-paced environment.
• Familiarity with Opera PMS or similar reservation platforms.
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and accuracy.
• Flexible schedule availability, including weekends and holidays.

Responsibilities

• Handle hotel and spa reservations via phone, email, GDS, and online channels with accuracy and warmth.
• Answer incoming calls professionally and efficiently, including routing, transferring, and taking detailed messages.
• Maintain clear communication with all departments regarding arrivals, departures, groups, and special requests.
• Stay up to date on all property details including room types, rates, amenities, spa services, restaurant offerings, and special events.
• Provide personalized recommendations and upsell services to enhance the guest experience and drive revenue.
• Build strong relationships with guests and travel professionals to encourage repeat business and loyalty.
• Support PBX and Front Desk operations as needed to ensure seamless guest communication.
• Ensure all reservations are entered accurately and follow established procedures and standards.
• Maintain a clean, organized, and efficient reservations workspace.
• Respond effectively to guest inquiries, concerns, and unusual situations with professionalism and care.
• Uphold all company policies, procedures, and service standards.
• Represent The Standard with a polished, professional appearance and positive, team-oriented attitude.

Skills

Hotel reservations

Guest service

Fluent English

Organizational skills

Multitasking

Tools

Opera PMS

Job description

The Standard Spa, Miami Beach is seeking a Reservations Agent to be a seamless link between guests and the luxury experiences we offer. You will handle hotel and spa reservations with warmth, coordinate arrivals with other departments, and contribute to a seamless booking journey.

Ideal candidates bring hotel reservations experience, strong communication, and a passion for service. This on-site role supports a dynamic property known for wellness, dining, and curated experiences in Miami Beach.