Reservations Center Lead — Revenue & Coaching (Hybrid)

Medora; North Dakota; Hybride; USD 60 000 - 80 000; Plein temps

Résumé du poste

The Theodore Roosevelt Medora Foundation (TRMF) seeks a Reservation Center Manager to lead a high-performing team responsible for guest bookings, outbound sales, and revenue generation. You will coach staff, implement sales strategies, and ensure top-notch guest service and efficient booking workflows.

Ideal candidates have 3–5 years in outbound sales leadership and 2+ years of supervisory experience, with strong CRM and analytic skills.

Qualifications

• 3–5 years leading an outbound sales center or similar team.
• 2+ years direct team leadership or supervisory experience.
• Experience with CRM systems, outbound dialers, PMS and call analytics.
• Advanced proficiency in Excel and Google Sheets for sales reporting.

Responsabilités

• Develop and lead outbound call strategies engaging past guests and prospects.
• Set performance expectations for daily outbound activity and revenue goals.
• Collaborate with Revenue and Marketing to target lists and campaigns.
• Drive upselling and cross-selling of add-ons in guest interactions.
• Oversee daily operations to maintain high guest service and efficient booking flows.
• Monitor KPIs like handle time, abandon rate, conversion, and satisfaction.
• Escalate complex guest inquiries and service recovery needs.

Connaissances

Communication

Coaching

CRM systems

Call tracking analytics

Excel & Google Sheets

Negotiation & closing

Formation

3–5 years outbound sales center management

2+ years leadership/supervisory

Outils

CRM systems

Outbound dialers

Property management systems

Description du poste

The Theodore Roosevelt Medora Foundation (TRMF) seeks a Reservation Center Manager to lead a high-performing team responsible for guest bookings, outbound sales, and revenue generation. You will coach staff, implement sales strategies, and ensure top-notch guest service and efficient booking workflows.

Ideal candidates have 3–5 years in outbound sales leadership and 2+ years of supervisory experience, with strong CRM and analytic skills.