Front of House Experience Leader

THEODORE ROOSEVELT MEDORA FOUNDATION; Medora (ND); On-site; USD 45,000 - 65,000; Full time

Job summary

The Theodore Roosevelt Medora Foundation (TRMF) in Medora, North Dakota is seeking a Front of House Manager to lead daily restaurant operations, train and coach front of house staff, and ensure a welcoming, efficient guest experience. This hands‑on leader works with back of house leadership, coordinating service and maintaining high standards.

You will schedule staff, monitor service quality, handle guest concerns, and ensure safety and sanitation as part of TRMF's hospitality commitment in a

Qualifications

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Responsibilities

• Assist the Restaurant General Manager with onboarding, training, coaching, and evaluating front of house staff; clearly communicate daily expectations and reinforce service, safety, sanitation, and operational standards.
• Lead by example during service by assisting with seating guests, supporting table service, monitoring the dining room, and coordinating communication between front of house and back of house teams to ensure accurate, timely service.
• Monitor dining room cleanliness, table presentation, food quality, order accuracy, and service timing; promptly correct concerns and communicate recurring issues to the Restaurant General Manager and kitchen leadership.
• Engage with guests throughout service, anticipate needs, respond promptly and professionally to questions or concerns, resolve complaints within established guidelines, escalated serious issues when appropriate, and follow up to confirm guest satisfaction.
• Prepare weekly schedules based on anticipated business volume, employee availability, and labor guidelines; coordinate breaks and shift coverage, respond to call‑offs, monitor overtime, and review and correct timekeeping records for payroll.
• Monitor front of house supplies, maintain accurate inventory levels, receive and store deliveries, minimize waste, and place timely orders in accordance with approved purchasing procedures and budget expectations.
• Conduct pre‑shift meetings, communicate reservations, events, menu changes, service priorities, and staffing assignments, and complete opening and closing procedures.
• Monitor reservations, seating, wait times, table turns, and dining room flow; adjust sections and staffing to maintain timely, attentive service.
• Maintain working knowledge of menus, ingredients, allergens, promotions, events, and services so staff and guests receive accurate information.
• Complete required shift reports, incident documentation, cash‑handling controls, and opening or closing reconciliations in accordance with company procedures.
• Participate in workplace safety meetings, model safe work practices, identify and correct hazards when possible, and promptly report accidents, injuries, unsafe conditions, and food‑safety concerns according to company procedures.
• Promote restaurant offerings, events, and services by providing guests with enthusiastic and accurate information.
• Maintain positive, professional relationships with guests, co‑workers, and management consistent with TRMF values.
• Perform other related duties as required.

Skills

Front of house leadership

Guest service

Scheduling

Coaching employees

Communication

Food safety

POS systems

Tools

POS systems

Job description

The Theodore Roosevelt Medora Foundation (TRMF) in Medora, North Dakota is seeking a Front of House Manager to lead daily restaurant operations, train and coach front of house staff, and ensure a welcoming, efficient guest experience. This hands‑on leader works with back of house leadership, coordinating service and maintaining high standards.

You will schedule staff, monitor service quality, handle guest concerns, and ensure safety and sanitation as part of TRMF's hospitality commitment in a