Reservations and Guest Relations Manager

Wanderlust Luxury Rentals; Montecito (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Health insurance

Office in Montecito

Job summary

Wanderlust Luxury Rentals in Montecito/Santa Barbara is seeking a Reservations & Guest Relations Manager to lead the guest experience before, during, and after each stay. You will oversee the full reservation lifecycle, coordinate arrivals, special requests, and concierge services, and work closely with operations to ensure homes are guest-ready.

The ideal candidate thrives in fast-paced luxury hospitality, communicates proactively, and delivers meticulous, five-star service.

Qualifications

• Hospitality, hotel, vacation rental, or luxury customer service experience required.
• Experience working with Guesty PMS or similar software platforms.
• Exceptional written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.

Responsibilities

• Manage all guest reservations from inquiry through departure.
• Respond promptly and professionally to inquiries across multiple booking channels.
• Deliver five-star guest service before, during, and after each stay.
• Coordinate guest arrivals, departures, concierge services, and special requests.
• Maintain accurate reservation calendars and guest information.
• Monitor occupancy, booking trends, and reservation activity.
• Collaborate with housekeeping, maintenance, and operations to ensure homes are guest-ready.
• Handle guest concerns with empathy and urgency.

Skills

Guest relations

Hospitality experience

Communication skills

Organizational skills

Problem solving

Mentoring

Tools

Guesty PMS

Job description

Santa Barbara, CA | Full-Time | Monday–Friday, 9:00 a.m. – 5:30 p.m. (with flexibility for holidays)

About Wanderlust Luxury Rentals

At Wanderlust Luxury Rentals, we believe your time in Santa Barbara should feel like coming home—if home came with sweeping views, thoughtfully curated design, and personalized care at every turn. We specialize in elevated stays and trusted property management across Montecito, Santa Barbara, Carpinteria, and beyond, delivering five-star service for discerning guests and homeowners alike. Our boutique approach means we are hands-on, highly responsive, and committed to creating exceptional experiences from the first inquiry through check-out.

We're looking for someone who shares our passion for hospitality, thrives in a fast-paced environment, and genuinely enjoys creating memorable guest experiences.

Position Overview

The Reservations & Guest Relations Manager is one of the most important roles at Wanderlust. You will be the primary point of contact for our guests, helping create seamless, personalized experiences before, during, and after every stay.

This role oversees the entire reservation lifecycle—from responding to inquiries and confirming bookings to coordinating guest arrivals, special requests, concierge services, and resolving issues with professionalism and care. You'll work closely with our operations, housekeeping, maintenance, and owner relations teams to ensure every home is guest-ready and every stay reflects the Wanderlust standard.

Responsibilities

• Manage all guest reservations from inquiry through departure.
• Respond promptly and professionally to guest inquiries across multiple booking channels.
• Deliver five-star guest service before, during, and after each stay.
• Coordinate guest arrivals, departures, concierge services, and special requests.
• Maintain accurate reservation calendars and guest information.
• Monitor occupancy, booking trends, and reservation activity.
• Collaborate daily with housekeeping, maintenance, and operations to ensure homes are guest-ready.
• Handle guest concerns with empathy, urgency, and sound judgment.
• Develop and refine reservation and guest service procedures.
• Help maintain our exceptional online reviews and guest satisfaction scores.
• Train and support team members on guest communication and service standards.
• Ability to build and maintain relationships with past guests, travel advisors, referral partners, and homeowners to generate repeat and referral business.

Qualifications

• Hospitality, hotel, vacation rental, or luxury customer service experience required.
• Experience working with Guesty PMS, or similar hospitality software platforms
• Exceptional written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• A calm, solutions-oriented mindset and the ability to think quickly under pressure.
• High attention to detail and strong follow-through.
• Comfortable learning new technology and property management systems.
• Professional, polished, and service-focused.
• Experience supervising or mentoring others is a plus.
• Salary:$75,000–$85,000, depending on experience
• Business development bonus for new property acquisitions
• Paid vacation and sick leave
• Company-sponsored health insurance
• Opportunities for growth within a locally owned luxury hospitality company
• Beautiful office in Montecito, CA
• Supportive, collaborative team environment

What We're Looking For

The ideal candidate genuinely enjoys taking care of people. They anticipate needs before they're asked, communicate proactively, remain calm under pressure, and understand that luxury hospitality is all about the details. They take ownership, solve problems independently, and are committed to delivering an experience that exceeds expectations every time.

If you're passionate about hospitality and want to be part of a locally grown, luxury-minded company that values excellence, integrity, and personalized service, we'd love to meet you.