Guest Reservations & Experience Specialist

Blackberry Farm, LLC.; Maryville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Blackberry Farm, LLC. in Maryville, TN seeks a Reservations Agent to ensure high guest satisfaction through calls, internet reservations, and email inquiries.

The role requires entering requests, sharing special arrangements with the team, and upholding policy-driven processes for Blackberry properties. The candidate should have strong phone, typing, and computer skills, with excellent written communication and organizational abilities.

Qualifications

• Excellent telephone skills and clear written communication.
• Typing proficiency and comfortable with computer use.
• Strong organizational skills and attention to detail.
• College degree preferred but not required.

Responsibilities

• Handle reservations by phone and email in a professional and timely manner.
• Enter requests, set traces, and communicate special needs to staff daily.
• Maintain knowledge of Blackberry properties, activities, and guest experiences.
• Assist with gift certificates and demographic data entry for marketing.

Skills

Excellent telephone skills

Typing proficiency

Computer experience

Strong organizational skills

Education

College degree preferred

Tools

Property Management Systems

Job description

Blackberry Farm, LLC. in Maryville, TN seeks a Reservations Agent to ensure high guest satisfaction through calls, internet reservations, and email inquiries.

The role requires entering requests, sharing special arrangements with the team, and upholding policy-driven processes for Blackberry properties. The candidate should have strong phone, typing, and computer skills, with excellent written communication and organizational abilities.