Reservations Agent

Manthey Hospitality; Tampa, Northern (FL, KY); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Commission opportunities

Medical benefits

401(k) plan

Parking subsidy

Employee tickets & discounts

Job summary

Manthey Hospitality is seeking a Reservation Agent to support reservations, ticket sales, and guest services across Yacht StarShip Dining Cruises, Craft, Pirate Water Taxi, and Lost Pearl in the Tampa area.

You will be the first contact for guests, handling phone and walk-up inquiries, while processing reservations and payments accurately through POS and reservation systems. Availability includes evenings, weekends, and holidays in a fast-paced hospitality setting.

Qualifications

• Experience in hospitality, reservations or ticketing is preferred.
• Comfortable using phones and in-person guest interactions.
• Attention to detail and accurate transaction handling.

Responsibilities

• Welcome and assist walk-up guests at ticket booth and dockside locations.
• Answer calls and assist guests with reservations, schedules, pricing, and questions across all brands.
• Process reservations, ticket sales, upgrades, and guest transactions through POS/reservation systems.
• Recommend cruise experiences, upgrades, packages, and cross-brand experiences.
• Assist with boarding passes, directions, and guest wayfinding.
• Maintain clean, organized ticket booth and reservation areas.
• Coordinate with operations on guest counts, boarding procedures, and cruise capacity.
• Support guest service recovery professionally and calmly.
• Assist during holidays, weekends, special events, and high-volume periods.

Skills

Customer service

Communication

Multitasking

Attention to detail

POS proficiency

Hospitality experience

Phone & in-person service

Tools

POS system

Reservation software

Job description

Description

Reservation Agent
Manthey Hospitality | Full Time & Part-Time | Downtown Tampa

Do you enjoy helping guests plan memorable experiences while providing warm, professional customer service? Manthey Hospitality is seeking friendly, organized, and hospitality-driven Reservation Agents to support reservations, ticket sales, and guest services across our four Florida-based brands: Yacht StarShip Dining Cruises, Craft, Pirate Water Taxi, and Lost Pearl.

This role serves as one of the first points of contact for our guests and is ideal for someone who enjoys guest interaction, answering phones, assisting walk-up guests, and creating exceptional hospitality experiences from the very first conversation.

About Us

Manthey Hospitality creates unforgettable experiences on the water throughout the Tampa Bay area. Our family of brands include:

• Yacht StarShip Dining Cruises – Tampa Bay’s premier dining cruise experience
• Craft – A unique culinary and cocktail riverboat journey
• Pirate Water Taxi – Tampa’s official water taxi transportation system
• Lost Pearl – An interactive pirate adventure cruise experience

Together, our brands deliver sightseeing cruises, dining experiences, transportation, private events, weddings, and family entertainment experiences centered around hospitality, service, and creating lasting memories.

What You’ll Do

• Welcome and assist walk-up guests at ticket booth and dockside locations
• Answer incoming phone calls and assist guests with reservations, schedules, pricing, and general questions across all Manthey Hospitality brands
• Process reservations, ticket sales, upgrades, and guest transactions accurately through POS and reservation systems
• Recommend cruise experiences, upgrades, packages, and cross-brand experiences based on guest interests
• Assist with boarding passes, directions, and guest wayfinding
• Maintain clean, organized, and professional ticket booth and reservation areas
• Coordinate with operations teams regarding guest counts, boarding procedures, and cruise capacity
• Support guest service recovery efforts professionally and calmly
• Assist during holidays, weekends, special events, and high-volume operating periods

What You Bring

• Friendly, polished, and guest-focused personality
• Strong communication and customer service skills
• Comfortable answering phones and assisting guests in person
• Ability to multitask and stay organized in a fast-paced hospitality environment
• Attention to detail and accuracy with transactions and reservations
• Professional demeanor and positive attitude
• Basic computer and POS system proficiency
• Previous hospitality, reservations, ticketing, retail, or customer service experience preferred

Physical & Schedule Requirements

• Availability for evenings, weekends, holidays, and extended shifts
• Flexibility to work at multiple waterfront locations as needed
• Comfortable sitting and/or standing for extended periods of times
• Ability to lift and carry light supplies

Compensation & Benefits

• $15/hour base pay + commission opportunities
• Medical & ancillary benefits
• 401(k) with employer match
• Subsidized parking
• Complimentary tickets & employee discounts across ALL Manthey Hospitality brands

Equal Opportunity Statement

Manthey Hospitality is an Equal Opportunity Employer and does not discriminate based on any protected characteristic under federal, state, or local law.

This posting is intended as a summary of the position and may be modified based on operational needs.